Patient Service Representative

CommonSpirit Health; Spring Hill (CA); In loco; USD 25.000 - 33.000; Tempo pieno

Descrizione del lavoro

Sierra Nevada Memorial Hospital in Grass Valley, CA is seeking a Patient Services Representative to be the welcoming voice and central administrative support for patient experiences and clinic operations. The role includes managing phones, scheduling appointments, processing patient demographics and insurance verification, and handling referrals and pre-registrations.

Strong communication, meticulous attention to detail, and system proficiency are essential to support patient care and clinic

Competenze

• One year clerical and/or receptionist experience in hospital or medical clinic.
• Computer/typing skills; read, speak and write English; follow instructions.

Mansioni

• Manage phone customer service and direct calls with professional etiquette.
• Handle patient information including demographics and insurance verification.
• Schedule appointments and process pre-registrations and referrals/authorizations.
• Use multiple systems (scheduling, PACS, PowerScribe, Cerner) with accuracy.
• Perform various clerical tasks as needed by the department.

Conoscenze

Clerical experience

Telephone customer service

English communication

Data entry

Formazione

Medical Terminology

Strumenti

PACS

PowerScribe

Cerner

Microsoft Office

Descrizione del lavoro

Job Summary and Responsibilities

As our Patient Services Representative, you will be the welcoming voice and central administrative support, ensuring seamless patient experiences and efficient clinic operations through diverse engagements.

Every day, you will expertly manage phone customer service, distribute communications, and handle patient information like demographics, insurance verification, and appointment scheduling. You'll also process referrals, authorizations, pre-registrations, and other clerical tasks, adapting to clinic needs while responsibly handling sensitive data.

To be successful in this role, you will possess exceptional communication, meticulous attention to detail, strong organizational skills, and system proficiency. Your proactive service, adaptability, and responsible handling of information are crucial for patient care and clinic goals.

• Demonstrates proficient computer skills with ability to use multiple systems including scheduling, PACS, Powerscribe, patient registration and Cerner while maintaining highly accurate work.
• Demonstrates effective telephone techniques and is able to answer multiple incoming calls and directs calls appropriately providing outstanding customer service using professional phone etiquette.
• Demonstrates effective use of PACS system to print films, burn CD's, import studies and other general functions in the system
• Basic ability to use Microsoft Office to produce department documents in an accurate and professional manner.
• Reads medical reports over the telephone to physicians and their staff and properly use 'read back and verify' to ensure accurate communication.
• Performs various clerical functions as needed by department.

Job Requirements

Required

• One (1) year clerical and/or receptionist experience in hospital or medical clinic.
• Computer/typing skills. Use of various office equipment including fax/copier. Able to read, speak and write English. Ability to understand and follow oral and written instructions.

Preferred

• Medical Terminology

Where You'll Work

Founded in 1958, Dignity Health - Sierra Nevada Memorial Hospital is a 104-bed, acute care, nonprofit hospital located in Grass Valley, California. Serving over 80,000 patients annually, the hospital offers a full complement of services including heart care, cancer care, women's health, and neurology. Additionally, Sierra Nevada Memorial Hospital, has been recognized as an LGBTQ+ Healthcare Equality Leader by the Human Rights Campaign Foundation and is a Joint Commission-certified Primary Stroke Center. It has been named a Top Rural Hospital by The Leapfrog Group for three consecutive years, one of only 16 rural hospitals in the US to achieve this award.

One Community. One Mission. One California