Patient Service Representative

CommonSpirit Health; Grass Valley (CA); On-site; USD 40,000 - 49,000; Full time

Job summary

CommonSpirit Health in Grass Valley, CA is seeking a Patient Services Representative to be the welcoming voice and central administrative support, enabling smooth patient experiences and clinic operations. You will manage calls, scheduling, demographics, insurance verification, referrals, and pre-registrations.

The role requires excellent communication, attention to detail, strong organizational skills, and proficiency across scheduling systems, PACS, Powerscribe, and Cerner.

Qualifications

• One year clerical and/or receptionist experience in hospital or medical clinic.
• Strong English reading, writing, and comprehension.
• Ability to use multiple medical software systems.
• Excellent telephone and customer service skills.
• Attention to patient privacy and data handling.

Responsibilities

• Manage phone customer service and direct calls.
• Handle patient information including demographics, insurance verification, and scheduling.
• Process referrals and authorizations and pre-registrations.
• Use multiple systems including scheduling, PACS, Powerscribe, Cerner with accuracy.
• Read medical reports over the phone to physicians and staff and verify read-back.

Skills

Communication

Attention to detail

Organizational skills

System proficiency

Phone etiquette

Medical terminology

English literacy

Tools

Cerner

PACS

Powerscribe

Microsoft Office

Scheduling systems

Job description

*Job Summary and Responsibilities*

As our Patient Services Representative, you will be the welcoming voice and central administrative support, ensuring seamless patient experiences and efficient clinic operations through diverse engagements.

Every day, you will expertly manage phone customer service, distribute communications, and handle patient information like demographics, insurance verification, and appointment scheduling. You'll also process referrals, authorizations, pre-registrations, and other clerical tasks, adapting to clinic needs while responsibly handling sensitive data.

To be successful in this role, you will possess exceptional communication, meticulous attention to detail, strong organizational skills, and system proficiency. Your proactive service, adaptability, and responsible handling of information are crucial for patient care and clinic goals.

• Demonstrates proficient computer skills with ability to use multiple systems including scheduling, PACS, Powerscribe, patient registration and Cerner while maintaining highly accurate work.
• Demonstrates effective telephone techniques and is able to answer multiple incoming calls and directs calls appropriately providing outstanding customer service using professional phone etiquette.
• Demonstrates effective use of PACS system to print films, burn CD's, import studies and other general functions in the system
• Basic ability to use Microsoft Office to produce department documents in an accurate and professional manner.
• Reads medical reports over the telephone to physicians and their staff and properly use "read back and verify" to ensure accurate communication.
• Performs various clerical functions as needed by department.
• Job Requirements*Required
• One (1) year clerical and/or receptionist experience in hospital or medical clinic.
• Computer/typing skills. Use of various office equipment including fax/copier. Able to read, speak and write English. Ability to understand and follow oral and written instructions.

Preferred

• Medical Terminology

Where You'll Work

Founded in 1958, Dignity Health - Sierra Nevada Memorial Hospital is a 104-bed, acute care, nonprofit hospital located in Grass Valley, California. Serving over 80,000 patients annually, the hospital offers a full complement of services including heart care, cancer care, women’s health, and neurology. Additionally, Sierra Nevada Memorial Hospital, has been recognized as an LGBTQ+ Healthcare Equality Leader by the Human Rights Campaign Foundation and is a Joint Commission-certified Primary Stroke Center. It has been named a Top Rural Hospital by The Leapfrog Group for three consecutive years, one of only 16 rural hospitals in the US to achieve this award.

One Community. One Mission. One California

*Pay Range*

$29.00 - $35.44 /hour