Patient Service Representative

Prime Healthcare; Shawnee (KS); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health, dental, and vision insurance options

Paid vacation, sick time and holidays

401K options

Tuition reimbursement

Job summary

Prime Healthcare is seeking a full-time Patient Service Representative in Shawnee, Kansas. The role involves interviewing patients, scheduling appointments, verifying insurance coverage, and handling incoming calls.

Candidates must be high school graduates with proficiency in medical terminology. Preferred qualifications include previous experience in a medical setting and customer service. The position offers a variety of benefits, including health insurance and paid leave.

Qualifications

• Must maintain proficiency in medical terminology.
• Customer service experience is preferred.

Responsibilities

• Interview patients or representatives to gather demographics.
• Schedule patients in clinics and verify insurance.
• Handle phone calls and assist with business processes.

Skills

Communication

Medical terminology proficiency

Customer service

Education

High school graduate or GED equivalent

Job description

Overview

We are seeking a Patient Service Representative, internally referred to as Patient Access Representative or Patient Registration Clerk, at our PMG – Associates in Family Medicine Group. As a Patient Service Rep, you interview the patient or his/her representative to obtain identifying and basic demographics to prep for upcoming visits.

Shift Available: Days

Employment Type: Full Time

Hours: 8-hour shifts, 8:00am – 4:30pm

Location: PMG – Associates in Family Medicine, Kansas City, KS

Here are some of the benefits of working at Prime Healthcare:

• Health, dental, and vision insurance options
• Paid vacation, sick time and holidays
• Bereavement leave, FMLA and other leave options
• Employer 401K options
• Tuition reimbursement options
• Life, disability, and other insurance options
• Many other amazing benefits

Responsibilities

Essential Duties and Responsibilities (includes, but not limited to):

• Interviews the patient or his/her representative to obtain identifying and basic demographics to prep for upcoming visits
• Schedules patients in their clinic and assists with scheduling them in others
• Verifies insurance coverage, collects co-pays and prior balances from patients, reconciles and prepares deposits, and troubleshoots billing issues
• Greets and checks in patients and handles all incoming phone calls and routes to appropriate staff or initiates messages
• Coordinates clinic business processes such as supply ordering, sales calls, record release, fax and mail processing
• Must be able to: (1) operate a computer to accurately input and retrieve data; (2) communicate with the population served, staff, and providers utilizing age specific techniques; (3) maintain proficiency in medical terminology; (4) project a positive and helpful attitude.

Qualifications

Education and Work Experience

Before we go any further, we do have some deal-breakers. You must have:

• High school graduate or GED equivalent
• Maintain proficiency in medical terminology

Additional Qualifications That Are a Plus:

• Previous medical setting/hospital experience
• Knowledge of medical terminology
• Customer service experience

Full benefits at Prime Healthcare: https://www.primehealthcare.com/careers/benefits/

Employment Status

Full Time

Shift

Days

Equal Employment Opportunity

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf