Patient Service Representative

Providence Medical Center; Shawnee (KS); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Full benefits

Job summary

Providence Medical Center is seeking a Patient Service Representative for PMG – Westglen GI in Shawnee, KS. The role interviews patients to collect demographics and prepare for visits, verifies coverage, collects co-pays, and reconciles balances to support accurate deposits.

You will schedule clinic visits, handle calls, and assist with scheduling in other clinics while coordinating clinic operations and maintaining a professional, patient‑centered approach.

Qualifications

• Previous experience in a medical setting preferred.
• Knowledge of medical terminology preferred.
• High School Diploma or Equivalent preferred.
• Customer Service experience preferred.

Responsibilities

• Interviews the patient or his/her representative to obtain identifying and basic demographics to prep for upcoming visits
• Schedules patients in their clinic and assists with scheduling them in others
• Verifies insurance coverage, collects co‑pays and prior balances from patients, reconciles and prepares deposits, and troubleshoots billing issues
• Greets and checks in patients and handles all incoming phone calls and routes to appropriate staff or initiates messages
• Coordinates clinic business processes such as supply ordering, sales calls, record release, fax and mail processing
• Must be able to: (1) operate a computer to accurately input and retrieve data; (2) communicate with the population served, staff, and providers utilizing age specific techniques; (3) maintain proficiency in medical terminology; (4) project a positive and helpful attitude.

Skills

Customer Service

Medical Terminology

Data Entry

Education

High School Diploma or Equivalent

Job description

Overview

Department: Gi Practice

Employment Type: Full Time

Shift Available: Days

Hours: 8‑hour shifts, 8:00am – 4:30pm

Location: PMG – Westglen GI, Shawnee, KS

We are seeking a Patient Service Representative, internally referred to as Patient Access Representative or Patient Registration Clerk, at our PMG – Westglen GI. As a Patient Service Rep, you interview the patient or his/her representative to obtain identifying and basic demographics to prep for upcoming visits.

Responsibilities

• Interviews the patient or his/her representative to obtain identifying and basic demographics to prep for upcoming visits
• Schedules patients in their clinic and assists with scheduling them in others
• Verifies insurance coverage, collects co‑pays and prior balances from patients, reconciles and prepares deposits, and troubleshoots billing issues
• Greets and checks in patients andles all incoming phone calls and routes to appropriate staff or initiates messages
• Coordinates clinic business processes such as supply ordering, sales calls, record release, fax and mail processing
• Must be able to: (1) operate a computer to accurately input and retrieve data; (2) communicate with the population served, staff, and providers utilizing age specific techniques; (3) maintain proficiency in medical terminology; (4) project a positive and helpful attitude.

Qualifications

• Previous experience in a medical setting, preferred
• Knowledge of medical terminology preferred
• High School Diploma or Equivalent preferred
• Customer Service experience preferred

Benefits

Full benefits at Prime Healthcare: https://www.primehealthcare.com/careers/benefits/

Employment Status

Full Time

Shift

Days

Equal Employment Opportunity

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf