Patient Service Representative

Richmond Gastroenterology Associates, Inc.; Richmond (VA); On-site; USD 38,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Life Insurance

Health Savings Account

Paid Time Off

Job summary

Richmond Gastroenterology Associates Inc. is seeking a Full-Time Patient Service Representative to join our onsite team. You will be the first point of contact, greeting patients, handling scheduling, and maintaining confidential records with care and empathy.

You will work alongside a dedicated team in a supportive environment that values patient focus and collaboration. Benefits include Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, and Paid Time Off to support our

Qualifications

• Excellent customer-service skills and empathy for patients.
• Strong communication and listening abilities.
• Detail-oriented with accurate recordkeeping.

Responsibilities

• Greet patients and visitors warmly, creating a welcoming atmosphere.
• Schedule appointments efficiently and manage reminders.
• Answer phone inquiries with clear, helpful responses.
• Maintain patient records with accuracy and confidentiality.
• Coordinate with healthcare staff to ensure timely care and communication.

Skills

Customer service

Communication

Problem-solving

Interpersonal skills

Job description

Join Richmond Gastroenterology Associates Inc. as a Full-Time Patient Service Representative and immerse yourself in a dynamic healthcare environment! This onsite role offers you the chance to make a tangible impact on patient care while working alongside a team that values innovation and empathy. Experience the thrill of being the first point of contact for patients, navigating challenges with a problem-solving mindset.

You will be part of a culture that celebrates flexibility and fun while ensuring a strong focus on customer satisfaction. Collaborate with talented professionals who are not just co-workers but mentors in excellence and integrity. You will be given great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, and Paid Time Off. Seize this opportunity to contribute to a purpose-driven organization that prioritizes the health and happiness of its community! Your journey in transforming patient experiences starts here.

Day to day as a Patient Service Representative

As a Full-Time Patient Service Representative at Richmond Gastroenterology Associates Inc., your daily responsibilities will include warmly greeting patients and visitors, ensuring a welcoming atmosphere from the moment they arrive. You will handle scheduling appointments efficiently, managing patient records with accuracy and compassion. Expect to answer phone inquiries and provide clear, informative responses to patient questions, showcasing your customer-centric approach.

Daily tasks will involve coordinating with healthcare providers to ensure seamless communication and timely patient care, all while maintaining a focus on safety and excellence. You will also engage in problem-solving activities, assisting patients with any logistical challenges they may face. Embrace a flexible workday that encourages collaboration and learning, as you contribute to the overall well-being of our valued patients.

Are you the Patient Service Representative we're looking for?

To thrive as a Full-Time Patient Service Representative at Richmond Gastroenterology Associates Inc., you will need a blend of interpersonal and organizational skills that align with our core values. Strong communication abilities are essential; you should be adept at conveying information clearly and empathetically, ensuring that patients feel understood and supported. A customer-centric mindset is crucial, as you will be the face of our organization, directly impacting patient experiences. Excellent problem-solving skills are necessary, enabling you to navigate various challenges and find solutions efficiently. You should possess a keen attention to detail, ensuring accurate patient records and appointment management.

Flexibility is key, as the healthcare environment can be dynamic and require quick adaptability. Additionally, a collaborative spirit will help foster a positive team atmosphere, allowing you to work effectively with colleagues and medical professionals. Embrace the opportunity to be an integral part of a forward-thinking team dedicated to patient care excellence.