Patient Service Representative

Axia Women’s Health; Rhode Island; Híbrido; USD 36.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Benefits from day one

401(k) matching

Generous PTO

Insurance options (medical, dental, H

Life insurance

Disability coverage

Employee counseling

Descripción de la vacante

Axia Women’s Health is seeking a Patient Service Representative to serve as the first and last point of contact for patients at multiple locations. The role includes scheduling appointments, handling inquiries, collecting copayments, and supporting daily front-desk workflows.

The PSR I provides exceptional customer service, collaborates with clinical staff, and adheres to SOPs while maintaining patient confidentiality and efficient practice operations.

Formación

• High School diploma or GED required.
• Experience as a Medical Receptionist/PSR preferred but not required.

Responsabilidades

• Greet patients and visitors professionally and direct to waiting areas.
• Schedule, modify, and register appointments; activate patient files.
• Collect copayments and verify insurance eligibility.
• Route calls and messages; support daily administrative workflows.
• Ensure accurate documentation of patient encounters and HIPAA/OSHA compliance.

Conocimientos

Customer service

Verbal communication

Written communication

Multitasking

Time management

Team collaboration

Adaptability

Flexible scheduling

Educación

High School diploma or GED

Descripción del empleo

AxiaWomen's Health is the nation’s largest community‑based, integrated women's health network in the country serving women throughoutNew Jersey,Pennsylvania,Indiana, andKentucky. At its core, Axia Women’s Health is a community of over 400 providers across nearly 150 locations committed to providing a more caring, connected, and progressive health care experience for women. Its rapidly growing network spans OB/GYN care, breast health, high-risk pregnancy care, urogynecology care, behavioral health, and fertility. Together, Axia Women's Health puts women first by delivering the personalized care needed for women to lead healthier, happier lives. Axia Women’s Health has been recognized as the #1 Physician Practice for Women’s Health by Castle Connolly and certified as a Great Place to Work for five consecutive years. Learn more at www.axiawh.com .

Patient Service Representative
The Patient Service Representative (PSR) plays a vital role in delivering a seamless and positive experience for all patients at Axia Women’s Health. Serving as both the initial and final point of contact for in-office visitors and incoming callers, the PSR I is responsible for providing exceptional customer service while managing a variety of front-desk responsibilities. This includes scheduling and modifying appointments, responding to patient inquiries, and supporting daily administrative workflows. The PSR I ensures that each patient interaction reflects Axia’s commitment to quality, compassion, and efficiency.

Essential Functions

• Greet patients and visitors in a professional and courteous manner, providing assistance and directing them to the appropriate waiting area.
• Notify appropriate personnel to meet and escort patients to the exam room.
• Promptly and professionally route phone calls via direct transfer, paging, voicemail, or redirect as needed.
• Retrieve and appropriately route any messages from the answering service.
• Courteously screen solicitors for relevance to care center's needs.
• Perform registration functions for new or existing patients and activate patient files.
• Effectively collect and record copayments as required.
• Verify patient insurance eligibility and clearly communicate benefit limitations.
• Assist with scheduling patient appointments and follow-up visits.
• Ensure accurate and detailed documentation of patient encounters.
• Provide additional support to patients and medical staff as needed.
• Work collaboratively with clinical colleagues, management, and other staff to ensure efficient practice operations.
• Ensure compliance with all Standard Operating Procedures (SOPs) and policies (including HIPAA & OSHA).
• Adhere to practice policies, procedures, and protocols.
• Participate in team meetings and contribute to quality improvement initiatives.
• Demonstrate commitment to the organization's mission, vision, and values by embodying its principles in daily activities. Uphold high standards of ethical behavior, integrity, and professionalism.
• Actively contribute to creating a positive work environment that aligns with the organization's goals and objectives.
• Other duties as assigned.

Supervisory Responsibilities

• N/A

Skills

• Excellent customer service skills, including written and verbal communication.
• Ability to multitask and work in a fast-paced environment.
• Compassionate and empathetic attitude towards patients.
• Strong time management skills with the ability to prioritize tasks and patients efficiently.
• Proven ability to work collaboratively within a team environment.
• Highly adaptable and able to adjust to changing priorities and conditions.
• Willingness to work a flexible schedule and provide coverage at satellite locations, as needed.

Experience and Education

• High School diploma or equivalent required.
• Medical Receptionist/Patient Service Representative experience preferred, but not required.

Full Time Benefits Summary:

• Full time benefit-eligibility with benefits beginning the first of the month after starting and choice of multiple medical insurance plans to best meet your needs.
• Additional insurance options including dental, vision, supplemental life insurance, FSA, HSA, identity theft, long term care, pet insurance and more!
• 401(k) matching
• Generous PTO offering with additional time off for volunteering
• Access to Axia providers at little to no cost through Axia’s medical insurance.
• Axia-paid life insurance, short-term and long-term disability.
• Free counseling for colleagues and family members, including parents and parents-in-law

The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

At Axia Women’s Health, we’re passionate about creating a community where our colleagues and patients feel empowered to be their full, authentic selves. We welcome all individuals – without regards to gender, race, ethnicity, ability, or sexual orientation – and proudly celebrate our individual experiences and differences.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Applicants must be currently authorized to work in the United States on a full‑time basis.

Qualifications

Skills

Preferred

Flexible scheduling and coverage

Expert

Compassionate and empathetic to patients

Expert

Customer Service

Expert

Efficient time and task prioritization

Expert

Excellent verbal and written communication

Expert

Adaptable to shifting priorities

Expert

Medical Receptionist

Expert

Collaborative team player

Expert

PSR Experience

Expert

Education

Required

High School Diploma/GED or better in N/A.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.