Patient Service Rep II

Axia Women’s Health; Englewood, Northern (NJ, KY); Hybrid; USD 25,000 - 29,000; Full time

Job summary

Axia Women's Health in Englewood, NJ is hiring a Patient Service Representative (PSR) for our OB/GYN practice. You will greet patients, assist and direct them, and manage registrations and calls.

The position is full-time with 40 hours per week, including some evenings. We offer benefits beginning the first of the month after starting, multiple medical plans, 401(k) matching, generous PTO, and other voluntary options.

Qualifications

• High School Diploma or GED
• Medical Receptionist/PSR experience preferred.
• Ability to adapt to changing priorities and business needs.
• Ability to maintain composure in a fast-paced environment.
• Team player.
• Ability to work 40 hours per week including some evening hours
• Flexible schedule and satellite location coverage as needed.
• Full-time with benefits starting first of the month.
• 401(k) matching
• Generous PTO and other benefits.

Responsibilities

• Greeting patients and visitors, directing them to waiting areas.
• Paging or contacting staff to escort patients to exam rooms.
• Explain financial requirements, collect copays, and record payments.
• Registering new and existing patients and activating files.
• Answering and routing calls professionally; managing messages.
• Routing messages from the answering service.
• Provide support to patients and medical staff; perform other duties.
• Screen solicitors for relevance to organizational needs.
• Adhere to infection control, HIPAA and confidentiality policies.

Skills

Customer Service

Medical Receptionist

PSR Experience

OB/GYN Experience

Flexible scheduling

Compassionate care

Communication skills

Adaptability

Team player

Education

High School Diploma or GED

Tools

None

Job description

• Pay or shift range: $18 USD to $21 USD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

AxiaWomen's Health is the nation’s largest community-based, integrated women's health network in the country serving women throughoutNew Jersey,Pennsylvania,Indiana, andKentucky. At its core, Axia Women’s Health is a community of over 400 providers across nearly 150 locations committed to providing a more caring, connected, and progressive health care experience for women. Its rapidly growing network spans OB/GYN care, breast health, high-risk pregnancy care, urogynecology care, behavioral health, and fertility. Together, Axia Women's Health puts women first by delivering the personalized care needed for women to lead healthier, happier lives. Axia Women’s Health has been recognized as the #1 Physician Practice for Women’s Health by Castle Connolly and certified as a Great Place to Work for four consecutive years. Learn more at www.axiawh.com .

Our OB/GYN practice is hiring aPatient Service Representative (PSR).

Location: Englewood, NJ

Hours: 7:30-4:00 PM Monday-Thursday; 7:30-3:30 Friday and 1 alternating night till 6:30pm

• Greeting patients and visitors, assisting, and directing them accordingly to the appropriate waiting area.


• Paging or phoning appropriate personnel to meet and escort patients to the exam room.


• Explaining financial requirements to patients, collecting, and recording copayments as required.


• Performing registration functions for new and existing patients and activating patient files.


• Promptly and professionally answering and routing calls to appropriate personnel, paging, offering voicemail, or redirecting calls as needed.


• Retrieving and appropriately routing any messages from the answering service.


• Providing additional support to patients and medical staff and performing other duties as assigned.


• Courteously screening solicitors for relevance to organizational needs.


• Adhering to infection control and safety guidelines as well as maintaining confidentiality regarding all patients and following confidentiality policies per HIPAA compliance.

Qualifications & Skills:

• High School Diploma or GED


• Medical Receptionist/PSR experience preferred.


• Ability to adapt to changing priorities and business needs.


• Ability to maintain composure and navigate a fast-paced, innovative environment.


• Team player.


• Ability to work 40 hours per week including some evening hours


• Ability to work a flexible schedule and provide coverage at satellite location(s), where applicable, as needed.


• Full time benefit-eligibility with benefits beginning the first of the month after starting and choice of multiple medical insurance plans to best meet your needs.


• Additional insurance options including dental, vision, supplemental life insurance, FSA, HSA, identity theft, long term care, pet insurance and more!


• 401(k) matching


• Generous PTO offering with additional time off for volunteering


• Access to Axia providers at little to no cost through Axia’s medical insurance.


• Axia-paid life insurance, short-term and long-term disability.


• Free counseling for colleagues and family members, including parents and parents-in-law

Pay or shift range: $18 USD to $21 USD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

At Axia Women’s Health, we’re passionate about creating a community where our colleagues and patients feel empowered to be their full, authentic selves. We welcome all individuals – without regards to gender, race, ethnicity, ability, or sexual orientation – and proudly celebrate our individual experiences and differences.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Applicants must be currently authorized to work in the United States on a full-time basis.

Qualifications

Skills

Preferred

Flexible scheduling and coverage

Expert

Compassionate and empathetic to patients

Expert

Customer Service

Expert

Efficient time and task prioritization

Expert

Excellent verbal and written communication

Expert

Adaptable to shifting priorities

Expert

Medical Receptionist

Expert

OB/GYN Experience

Expert

Collaborative team player

Expert

PSR Experience

Expert

Education

Required

High School Diploma/GED or better in N/A.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.