PATIENT SERVICE REP II

Talentify; Bryn Mawr (PA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

401(k) matching

PTO

Axia medical insurance options

Life insurance

Disability insurance

Job summary

Axia Women’s Health in Bryn Mawr/Plymouth Meeting/King of Prussia region is seeking a Patient Services Representative at Main Line Women’s Healthcare. The PSR I greets patients, handles registrations, schedules visits, and supports daily administrative workflows to ensure a seamless patient experience.

The role emphasizes exceptional customer service, teamwork, and compliance with HIPAA/OSHA standards, with opportunities to work at satellite locations.

Qualifications

• High School diploma or equivalent required.
• Medical Receptionist/Patient Service Representative experience preferred, but not required.

Responsibilities

• Greet patients and visitors professionally and direct them to the appropriate waiting area.
• Schedule and modify appointments; activate patient files and registrations.
• Collect copayments and verify patient insurance eligibility.
• Answer phones and route messages; manage front-desk communications.
• Maintain accurate documentation and support daily administrative workflows.
• Ensure compliance with SOPs, HIPAA and OSHA; participate in team meetings.

Skills

Customer service

Multitasking

Empathetic

Time management

Team player

Adaptable

Flexible schedule

Education

High School diploma or equivalent

Job description

Axia Women's Health is the nation’s largest community-based, integrated women's health network in the country serving women throughout New Jersey, Pennsylvania, Indiana, and Kentucky. At its core, Axia Women’s Health is a community of over 400 providers across nearly 150 locations committed to providing a more caring, connected, and progressive health care experience for women. Its rapidly growing network spans OB/GYN care, breast health, high-risk pregnancy care, urogynecology care, behavioral health, and fertility. Together, Axia Women's Health puts women first by delivering the personalized care needed for women to lead healthier, happier lives. Axia Women’s Health has been recognized as the #1 Physician Practice for Women’s Health by Castle Connolly and certified as a Great Place to Work for five consecutive years. Learn more at www.axiawh.com.

We have an opening for a Patient Services Representative (PSR) at Main Line Women's Healthcare

Location : Coverage flexibility expected for all locations in Bryn Mawr, Plymouth Meeting & King of Prussia.

Hours: Monday-Friday 7:45AM-4:30PM with ability to work at least one evening shift per week.

Patient Service Representative

The Patient Service Representative plays a vital role in delivering a seamless and positive experience for all patients at Axia Women’s Health. Serving as both the initial and final point of contact for in-office visitors and incoming callers, the PSR I is responsible for providing exceptional customer service while managing a variety of front-desk responsibilities. This includes scheduling and modifying appointments, responding to patient inquiries, and supporting daily administrative workflows. The PSR I ensures that each patient interaction reflects Axia’s commitment to quality, compassion, and efficiency.

Essential Functions

• Greet patients and visitors in a professional and courteous manner, providing assistance and directing them to the appropriate waiting area.
• Notify appropriate personnel to meet and escort patients to the exam room.
• Promptly and professionally route phone calls via direct transfer, paging, voicemail, or redirect as needed.
• Retrieve and appropriately route any messages from the answering service.
• Courteously screen solicitors for relevance to care center's needs.
• Perform registration functions for new or existing patients and activate patient files.
• Effectively collect and record copayments as required.
• Verify patient insurance eligibility and clearly communicate benefit limitations.
• Assist with scheduling patient appointments and follow-up visits.
• Ensure accurate and detailed documentation of patient encounters.
• Provide additional support to patients and medical staff as needed.
• Work collaboratively with clinical colleagues, management, and other staff to ensure efficient practice operations.
• Ensure compliance with all Standard Operating Procedures (SOPs) and policies (including HIPAA & OSHA).
• Adhere to practice policies, procedures, and protocols.
• Participate in team meetings and contribute to quality improvement initiatives.
• Demonstrate commitment to the organization's mission, vision, and values by embodying its principles in daily activities. Uphold high standards of ethical behavior, integrity, and professionalism.
• Actively contribute to creating a positive work environment that aligns with the organization's goals and objectives.
• Other duties as assigned.

Skills

• Excellent customer service skills, including written and verbal communication.
• Ability to multitask and work in a fast-paced environment.
• Compassionate and empathetic attitude towards patients.
• Strong time management skills with the ability to prioritize tasks and patients efficiently.
• Proven ability to work collaboratively within a team environment.
• Highly adaptable and able to adjust to changing priorities and conditions.
• Willingness to work a flexible schedule and provide coverage at satellite locations, as needed.

Experience and Education

• High School diploma or equivalent required.
• Medical Receptionist/Patient Service Representative experience preferred, but not required.

Full Time Benefits Summary:

• Full time benefit-eligibility with benefits beginning the first of the month after starting and choice of multiple medical insurance plans to best meet your needs.
• Additional insurance options including dental, vision, supplemental life insurance, FSA, HSA, identity theft, long term care, pet insurance and more!
• 401(k) matching
• Generous PTO offering with additional time off for volunteering
• Access to Axia providers at little to no cost through Axia’s medical insurance.
• Axia-paid life insurance, short-term and long-term disability.
• Free counseling for colleagues and family members, including parents and parents-in-law

Pay or shift range: $18 to $22

The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

At Axia Women’s Health, we’re passionate about creating a community where our colleagues and patients feel empowered to be their full, authentic selves. We welcome all individuals – without regards to gender, race, ethnicity, ability, or sexual orientation – and proudly celebrate our individual experiences and differences.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Applicants must be currently authorized to work in the United States on a full-time basis.

Qualifications

Education

Required

High School Diploma/GED

Behaviors

Preferred

Team Player:Works well as a member of a group

Detail Oriented:Capable of carrying out a given task with all details necessary to get the task done well

Dedicated:Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Flexibility:Inspired to perform well when granted the ability to set your own schedule and goals

Self-Starter:Inspired to perform without outside help

Ability to Make an Impact:Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.