Patient Service Representative

Heartland Dental LLC; Raleigh (NC); On-site; USD 21,000 - 28,000; Full time

Job summary

University Dental Associates in Raleigh, NC is seeking a Patient Services Representative to be the face of the practice, handling scheduling, insurance verification, payments, and patient paperwork.

The role emphasizes customer service, multi-tasking, and familiarity with Office 365; immediate full-time hire with a supportive team and patient-centered care.

Qualifications

• Excellent customer service and interpersonal skills.
• Ability to handle multiple tasks and priorities in a fast-paced setting.
• Strong organizational habits and attention to detail.
• Proficiency with Microsoft Office 365 tools (Outlook, Word, Excel).

Responsibilities

• Schedule and confirm patient appointments.
• Verify insurance coverage for patients.
• Collect payments for services rendered.
• Assist in completing patient paperwork.
• Present patient treatment plans and related information.
• Check patients in and out of the office.
• Conduct financial consultations with patients as needed.

Skills

Customer service

Multitasking

Organizational skills

Office 365

Tools

Office 365

Job description

Who is UDA?

University Dental Associates, better known as “UDA”, is the answer to the question we all ask ourselves from time to time… “Where do I belong?”. We are a practice that values positive energy, relationship building, and a true patient care focus. All the hard work that goes into these efforts daily is expertly balanced with an atmosphere of respect, team engagement, and motivation thanks to our dynamic team! If you have been searching for a career that will truly provide you a sense of success and satisfaction, look no further because UDA is most certainly Where You Belong!

What Does it Mean to be a Patient Services Representative at UDA?

A UDA Patient Services Representative, or rather “PSR”, is one of the most important members of our team. Not only will you perform a wide range of duties that facilitate only the best patient care possible, but you will often be the first and last impression made on a patient. You are the face of the practice!

So, if you love to smile and love to make others smile, then this is the role for you! As a PSR, your responsibilities include (but are not limited to) scheduling and confirming patient appointments, verifying insurance coverage, collecting payment for services, assisting in the completion of patient paperwork, presenting patient treatment plans, checking patients in and out of the office, and conducting financial consultations with the patients based on their treatment needs as prescribed by the provider.

In other words, you are a big deal, and we can’t wait to have you on our team!

When Can You Join?

We have an immediate full-time opening!

What Skills and Experience Does a Successful UDA Patient Services Representative Have?

• A minimum of six months in a similar job experience
• Exceptional customer/patient service skills
• Ability to manage multiple tasks as assigned throughout the day
• Strong organizational habits
• Proficiency with computer software, especially Office 365

Physical Requirements:

• Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position.
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times