Patient Service Representative

Quincy Medical Group; Quincy (IL); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) match

Tuition reimbursement

Paid time off

Job summary

Quincy Medical Group is seeking a Patient Service Representative to be the first contact for patients, providers, and insurers, guiding them through billing questions, payments, and account details. You will handle calls, emails, and walk-ins while ensuring accurate account information and responsive service.

This full-time role in Quincy, IL supports revenue cycle activities, requires strong communication and organizational skills, and offers a comprehensive benefits package including

Qualifications

• High school diploma or GED required.
• Experience in customer service or healthcare preferred.
• Strong communication and organizational skills.

Responsibilities

• Serve as primary contact for patients regarding billing and payments.
• Answer calls, respond to emails, and assist walk-in patients.
• Verify insurance, establish payment plans, and process payments.
• Collaborate with care teams to resolve account issues.
• Maintain billing documentation and EMR records.

Skills

Customer service

Communication

Organizational skills

Multitasking

Education

High School Diploma or GED

Tools

EMR systems

Job description

## Patient Service RepresentativeApplylocations: 1025 Maine QMGtime type: Full timeposted on: Posted 2 Days Agojob requisition id: JR118520At Quincy Medical Group, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do.With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.**About the Role:**As a Patient Service Representative at Quincy Medical Group, you will play a critical role in supporting both the patient experience and the organization's revenue cycle operations. Serving as a primary point of contact for patients, providers, insurance companies, and internal departments, you will help patients navigate billing questions, insurance concerns, payment options, and account-related issues with professionalism and empathy.This position is ideal for someone who enjoys problem-solving, communicating with a variety of people, and helping patients understand complex healthcare and financial information. In a typical month, the team supports hundreds of patient interactions through walk-in visits, phone calls, emails, voicemails, and outbound outreach while helping ensure claims are processed accurately and patient accounts are resolved efficiently.**Schedule*** Full-time position, Monday-Friday, 8:00 AM – 5:00 PM.* Position based in Quincy, Illinois.* No weekends, holidays, or overnight shifts.* Professional office environment supporting patient care operations and clinic workflows.**Primary Responsibilities*** Serve as a primary point of contact for patients regarding billing, account balances, insurance coverage, and payment options.* Answer incoming phone calls, respond to emails and voicemails, and assist walk-in patients with account-related questions and concerns.* Make outbound calls to obtain insurance information, resolve account discrepancies, and follow up on outstanding patient account matters.* Establish payment plans and assist patients in understanding their financial responsibilities.* Process payments and maintain accurate account documentation.* Provide billing records, account information, and other requested documentation to patients and authorized parties.* Review insurance information, verify coverage, and assist with claim-related questions and dispute resolution.* Process VA authorizations and support other payer-specific requirements.* Manage incoming correspondence, faxes, and account-related documentation.* Assist with generating basic cost estimates and educating patients regarding anticipated financial obligations.* Collaborate with internal departments, providers, insurance companies, and external organizations to resolve account issues and improve the patient experience.* Maintain accurate documentation within billing systems and the electronic medical record.* Support revenue cycle operations by helping ensure timely reimbursement, claim accuracy, and account resolution.* Communicate complex financial and insurance-related information with professionalism, empathy, and confidentiality.* Perform other duties as assigned to support patient account and revenue cycle operations.**Qualifications*** High school diploma or GED required.* Previous experience in customer service, administrative support, healthcare, call center, or office environments preferred.* Strong communication and interpersonal skills.* Excellent organizational skills and attention to detail.* Ability to multitask and prioritize work in a fast-paced environment.* Basic computer proficiency and data entry skills required.* Experience with electronic medical records or healthcare systems preferred.* Commitment to providing exceptional service and support to patients and coworkers.**Benefits*** Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.* Access to a mental health benefit at no cost.* Employer provided life and disability insurance.* $5,250 Tuition Reimbursement per year.* Immediate 401(k) match.* 40 hours paid volunteer time off.* A culture committed to community engagement and social impact.* Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.The compensation for this role includes a base pay range of **$16.12 - $24.18 per hour**, with actual pay determined by factors such as skills, experience, education, geographic location, and internal equity. Additional compensation may be available through bonuses and other incentives. Base pay is only a portion of the total rewards package.If you are committed to putting our patients first and helping shape the future of care, you belong at QMG.