PSR

Brown University Health; Warwick (RI); On-site; USD 25,000 - 41,000; Full time

Job summary

Brown University Health is seeking a Patient Service Representative to greet patients, register, answer phones and schedule appointments. The role requires accurate data entry, verification of referrals and authorizations, and proper handling of payments at the point of service.

The ideal candidate will have two years of experience in a physician's medical office, strong English communication skills, and a commitment to patient privacy and high-quality service.

Qualifications

• Two years experience in a physician's medical office.
• Proficient in English and scheduling software.
• Excellent interpersonal and communication skills.

Responsibilities

• Oversees patient financial processes and collects payments at time of service.
• Verifies demographics, referrals, authorizations, billing codes, diagnoses.
• Completes end-of-day batch and reconciles schedule and payments.
• Provides clerical support and trains new staff on policies.
• Maintains safety, privacy and confidentiality.
• May travel to satellite offices to perform duties.
• Performs other related duties as required.

Skills

Patient registration

Appointment scheduling

Interpersonal communication

English proficiency

Job description

Summary

The Patient Service Representative reports to the Practice Manager. The Patient Service Representative oversees and verifies the financial processes associated with patient services provided in the Practice. The Patient Service Representative greets patients, performs registration check-in functions, answers phones, schedules patient appointments, obtains referrals and authorizations, processes forms, and performs discharge process.Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:Instill Trust and Value DifferencesPatient and Community Focus and Collaborate

Responsibilities

• pOversees patient financial process to ensure patient payments (co-payments, deductibles, self pay) are obtained at time of service and are properly processed.
• ppVerifies that all necessary information is complete and accurate; demographics, referrals, authorizations, billing codes, diagnoses information, etc.
• ppCompletes end of day batch, including reconciliation of arrived patient schedule and time of service payments within established time frame.
• ppProvides clerical support for the practice. Orients and serves as a resource to new employees regarding department policies and procedures.
• ppMaintains quality, safety, environmental and infection control in accordance with established department policies, procedures, and objectives.
• ppProtects and preserves the patient’s right to privacy and confidentiality.
• ppTravel to satellite offices to perform duties may be required.
• ppPerforms other related duties as required.

Minimum Qualifications

EXPERIENCE:Two years experience in a physician’s medical office practice. Proficient in English language and computer appointment scheduling skills;. Familiarity with medical office procedures and medical terminology. Excellent interpersonal and communication skills.

Work Environment and Physical Requirements

Healthcare environment such as physicians’ medical office practice and ancillary healthcare enterprises. Works with medical office equipment and has direct patient contact. Any potential hazards are minimized by adherence to established safety procedures and precautions including use safety equipment and protective clothing.Walks and stands intermittently throughout the day. May be exposed to electrical and energy hazards. May lift and position patients, and lift supplies up to 50 pounds

Pay Range

$18.13-$29.90

EEO Statement

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location

17 airport rd - 17 Airport Road Warwick, Rhode Island 02889

Work Type

8a-8p

Work Shift

Day

Daily Hours

10 hours

Driving Required

No