Patient Service Representative

Blackstone Valley Comm; Pawtucket (RI); On-site; USD 36,000 - 42,000; Full time

Job summary

Blackstone Valley Comm is seeking a Patient Service Representative in Central Falls, RI. The role focuses on delivering excellent customer service, greeting customers, scheduling appointments, and handling insurance verification and payments.

The PSR will manage EMR data, maintain patient records, and support population health outreach while ensuring accuracy and a smooth patient flow in a busy practice environment.

Qualifications

• High School Diploma or equivalent required.
• Coursework in secretarial science or related field preferred.
• Two years of related work experience preferred.
• Experience in healthcare setting with electronic medical records, insurance, and collecting patient data OR equivalent combination of education and experience required.
• Experience with medical terminology preferred

Responsibilities

• Serve as the first point of contact by phone or in person.
• Manage inbound call flow and greet/screen individuals.
• Register patient appointments accurately and prepare documentation.
• Assist with population health outreach and appointment scheduling.
• Verify insurance plans and collect payments; manage forms and IDs.

Skills

Strong communication

Bilingual English & Spanish

Computer literacy

EMR experience

Education

High School Diploma or equivalent

Secretarial coursework

2 years related experience preferred

Tools

EMR system

Microsoft Office Suite

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Central Falls, RI, US

30+ days ago Requisition ID: 1793

The Patient Service Representative (PSR) serves as the first point of contact for all individuals contacting the organization by phone or in person. This position will provide excellent customer service to meet the needs of the client during each interaction. The PSR is responsible for effective management of the flow of in-bound calls; greeting and/or screening individuals; preparation and accurate registration of relevant patient appointments; assisting with population health outreach; accurate and efficient appointment scheduling, insurance plan verification; collection of payments; management of forms, insurance cards and patient photos and/or photo identification. In doing so, the PSR proactively and appropriately addresses issues in advance or acts timely to thwart potential workflow, patient satisfaction or safety related issues.

EDUCATION, EXPERIENCE, & SKILLS

High School Diploma or equivalent required

Coursework in secretarial science or related field preferred

Two years of related work experience preferred

Experience in healthcare setting with electronic medical records, insurance, and collecting patient data OR equivalent combination of education and experience required

Experience with medical terminology preferred

OTHER REQUIREMENTS

Reliable transportation required

Bilingual ability in English and Spanish, Portuguese or Cape Verdean Creole abilities strongly preferred

Cultural sensitivity necessary to work with a diverse patient and staff population required

Ability to work independently and collaboratively required

Knowledge of computers and electronic medical records required

Knowledge of Microsoft Suite preferred

Knowledge of electronic medical records (EMR) preferred

Strong communication skills, both verbal and written, required

Attention to detail and basic mathematical skills required