Patient Service Representative

Akron Children's; Ontario (OH); On-site; USD 19,000 - 30,000; Part time

Job summary

Akron Children's is seeking a Part-Time Patient Service Representative to join our onsite team. You will provide welcoming patient interactions, assist with visit preparation, co-pay collection and scheduling, and help ensure a positive patient experience within a busy outpatient setting.

The role emphasizes strong interpersonal skills, organization, and the ability to manage multiple tasks while maintaining HIPAA compliance and accurate front desk administration. High school diploma required.

Qualifications

• Excellent interpersonal skills to communicate effectively with patients and families.
• Strong organizational skills and ability to prioritize multiple tasks.
• Basic math skills to process insurance co-pays.

Responsibilities

• Greet patients and families and provide prompt, caring responses.
• Perform point-of-service activities including visit preparation and co-pay collection.
• Schedule patient visits or diagnostic testing.
• Manage third-party payors and collection of co-pays.
• Handle routine clerical tasks and front desk duties.

Skills

Interpersonal communication

Organization

Prioritization

Basic math

Education

High school diploma or equivalent

Tools

Microsoft Office (Outlook, Excel, Word)

Scheduling system

Job description

Part-Time: 24 Hours Bi-Weekly

Variable Schedule

Onsite

Summary:

The Patient Service Representative provides a comprehensive set of business, financial and appointment-related services including visit preparation, patient arrival and departure functions, payment functions and creating a positive patient experience.

Responsibilities:

1. Develops and maintains positive relationship with patients and families by greeting and providing prompt and caring response to questions, requests, etc.
2. Performs point-of-service activities [visit preparation, co-pay collection, patient tracking and other duties] as assigned under the direction of the supervisor.
3. Schedules patient visits or other diagnostic testing utilizing hospital procedures and resources.
4. Manages third-party payors and collection of co-pays.
5. Follows through on routine tasks and general office duties, i.e., faxing, copying, filing, mailings, promptly returning phone calls, taking and distributing messages, and etc.
6. Responsible for ensuring appropriate front desk inventory is maintained and communicating the need to appropriate staff member.
7. Provide for smooth running of office by setting and revising priorities based on workload and anticipating needs and deadlines.
8. Ensure overall department appearance including the cleanliness of the work area and waiting room as needed.
9. Participates in clerical and administrative cross coverage efforts as needed.Ensure HIPAA compliance is followed.
10. Other duties as required.

Other information:

Technical Expertise

1. Experience working in a general office setting (clerical or administrative duties in an office setting) is preferred.
2. Experience working in a healthcare environment is preferred.
3. Experience in computerized scheduling system preferred.
4. Knowledge of medical terminology preferred.
5. Excellent interpersonal skills to communicate effectively via telephone or face-to-face with patients, patient families, physicians and other staff members within the facility.
6. Strong organizational skills with the ability to effectively prioritize multiple tasks. Ability to perform basic math skills to process insurance co-payments.
7. Experience working in -Microsoft Office (Outlook, Excel, Word) or similar software is required.

Education and Experience

1. Education: A high school diploma or equivalent is required.
2. Certification: None.
3. Years of relevant experience: Relevant (clerical or administrative duties in an office setting) experience is preferred.
4. Years of experience supervising: None.

Part Time

FTE: 0.600000

Status: Onsite