Patient Service Representative

Patient First; Newport News (VA); On-site; USD 26,000 - 29,000; Part time

Benefits offered by this job

Discounted medical treatment

401(k) with employer match

Paid annual leave

Overtime pay

Holiday bonuses

Recruitment bonus

Patient care bonuses

Weekend bonuses

Job summary

Patient First in Newport News, VA is seeking a Patient Service Representative to support frontline patient care. You will assist with kiosks, register patients, and convey billing information with empathy and accuracy.

The role requires strong communication, reliability, and the ability to multitask in a busy clinic environment. Part-time position, requires flexible availability and adherence to policies.

Qualifications

• Must be 18 years or older.
• Basic typing skills are required.
• Minimum one year of clerical experience preferred.
• High school graduate or equivalent.
• Ability to sit, stand, and walk for up to 7 hours at a time.
• Excellent written and verbal communication skills.

Responsibilities

• Assist patients using the kiosk prior to registration.
• Escort patients to treatment areas for registration and evaluation.
• Explain billing policies and answer questions.
• Register patients accurately with excellent customer service.
• Handle patient demographic, health, pharmacy, and insurance information.
• Process payments and issue receipts for visits and services.
• Discharge patients and finalize charges.
• Perform cash handling duties and end-of-shift balancing.
• Answer phone calls and distribute messages.
• Stock and maintain front office area and supplies.
• Participate in staff meetings and center operations.

Skills

Typing

Communication skills

multitasking

Clerical experience

Customer service

Education

High school diploma or equivalent

Job description

## Patient Service RepresentativeApply: Newport News, VA: Virginia: Part time: Posted Today: R20262421The responsibilities of this job include, but are not limited to, the following:* Assisting patients using the kiosk prior to registration.* Escorting patients in need of emergency assistance directly to the treatment area to be registered and evaluated.* Respectfully handling Physician and Nurse requests in a timely manner.* Communicating information about Patient First’s billing policies, including insurable and non-insurable charges, as needed.* Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness.* Verifying all patient demographic, health, pharmacy, and insurance information.* Thoroughly answering billing and insurance questions and providing itemized billing statements as requested.* Referring billing questions to the appropriate parties as needed.* Collecting money and issuing receipts for a patient’s visit, diagnostic studies, and supplies as prompted by the electronic medical record system.* Discharging the patient and processing incurred charges.* Completing all cash management duties to include counting and accounting for money collected at the end of the shift.* Receiving, sending, and distributing correspondence as directed.* Filing and scanning medical documents and office forms as directed.* Completing assigned checklists and Policy Manager tasks within the assigned shift.* Answering all incoming calls and distributing messages in a timely manner.* Assisting with other assignments as directed.* Demonstrating an efficient understanding of the electronic medical record system.* Receiving, moving, and stocking ordered supplies.* Cleaning the front office work area and other maintenance assignments as directed.* Verifying daily reports are run at the end of the day.* Attending staff meetings as directed.* Being available to assist as needed (breaks and mealtimes may be interrupted at any time to provide necessary patient care or to maintain center operations).* Operating, using, and maintaining medical and office equipment as trained.* Participating in maintenance assignments when necessary and as directed.* Providing positive, warm, and friendly service in all interactions.* Completing other duties as directedMinimum education and professional requirements include, but are not limited to, the following:* Must be 18 years of age or older.* Basic typing skills.* Minimum one year of clerical experience preferred.* High school graduate or equivalent.* Ability to sit, stand, and walk for up to 7 hours at a time.* Ability to lift up to 25 pounds.* Excellent visual, verbal, written, and typed communication skills.* Ability to prioritize and multitask.* Willing to work at any center due to a staffing issue, center emergency, or a reduction of work.Salary Range: $18.75 - $21.25, depending on experience.**Benefits and Other Compensation:**• Discounted Medical treatment at any Patient First location (employees only)• 401(k) Retirement Plan (with employer match, for employees who qualify)• Paid Annual Leave, Overtime Pay, Double time compensation for all holidays worked• Bonuses include: - Recruitment bonus - Patient Care Performance bonus (center employees only) - Weekend bonus (center employees only)