Patient Service Representative

RadNet; New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading healthcare provider is seeking a Patient Service Representative in New York, where you will play a key role in providing superior patient care. The position involves greeting patients, managing appointments, and ensuring that all necessary documentation is accurate and complete. Ideal candidates should have strong customer service skills, the ability to multitask effectively, and a high school diploma or GED. Join a dedicated team committed to enhancing the healthcare experience.

Benefits

Comprehensive Medical, Dental and Vision coverages.

Health Savings Accounts with employer funding.

401(k) Employer Match

Free services at imaging centers for you and your immediate family.

Qualifications

• High School Diploma or GED required.
• Experience providing exceptional customer service preferred.
• Medical terminology knowledge and recent medical/radiology office experience is preferred.

Responsibilities

• Greet and register patients in a friendly manner.
• Verify insurance and patient information.
• Schedule, reschedule, or cancel patient's appointments.

Skills

Customer Service

Communication

Multitasking

Interpersonal Skills

Education

High School Diploma or GED

Job description

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Responsibilities

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are

Responsibilities

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Patient Service Representative, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.

You Will

• Greet and register patients in a friendly and service-oriented manner.
• Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.
• Collect and log all co-pays and fees
• Answer/transfer incoming phone calls.
• Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary.
• Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.
• Coordinate with the back-office staff for timely and effective care of patients
• Demonstrates competency regarding the need to safeguard patient property and Patient Health Information.
• Safeguards any on site medications in accordance with Company policies, procedures and any legal requirements.
• Demonstrates respect for company property, including any cash and patient financial information on site or on patient portals.
• Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.
• Demonstrates respect for patient boundaries and cultural sensitivities during all interactions.
• Demonstrates ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.
• Demonstrates ability to establish, nurture, and maintain cooperative working relationships.
  
  

You Are

• Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations
• Able to demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues
• Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world-class customer service
  
  

To Ensure Success In This Role, You Must Have

• High School Diploma or GED
• Intermediate to advanced computer skills
• Strong multitasking and communication skills
• Experience providing exceptional customer service
• Medical terminology knowledge and recent medical/radiology office experience is preferred.
  
  

We Offer

• Comprehensive Medical, Dental and Vision coverages.
• Health Savings Accounts with employer funding.
• Wellness dollars
• 401(k) Employer Match
• Free services at any of our imaging centers for you and your immediate family.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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