Patient Service Representative

Lenox Hill Radiology; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Une entreprise leader en soins de santé recherche un représentant du service client passionné et dévoué. Ce rôle d’entrée de gamme inclut l'accueil des patients, la gestion des informations d'assurance et la coordination des soins avec le personnel médical. Les candidats doivent démontrer leurs capacités en service à la clientèle, compétences interpersonnelles, et une volonté de contribuer à une expérience de soins de santé exceptionnelle.

Qualifications

• Capacité à fournir un service client exceptionnel.
• Compétences en communication interpersonnelle.
• Connaissances en terminologie médicale et expérience de bureau en radiologie préférées.

Responsibilities

• Accueillir et enregistrer les patients de manière amicale.
• Obtenir ou vérifier les informations concernant les assurances.
• Répondre et transférer les appels entrants.

Skills

Customer service

Communication

Multitasking

Education

High School Diploma or GED

Job description

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Job Description

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are

Job Description

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join usas a Patient Service Representativeyou will be joining a dedicated team of professionals who deliver quality, value, and access in the 21

st

century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.

You Will

• Greet and register patients in a friendly and service-oriented manner.
• Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.
• Collect and log all co-pays and fees
• Answer/transfer incoming phone calls.
• Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary.
• Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.
• Coordinate with the back-office staff for timely and effective care of patients
• Demonstrates competency regarding the need to safeguard patient property and Patient Health Information.
• Safeguards any on site medications in accordance with Company policies, procedures and any legal requirements.
• Demonstrates respect for company property, including any cash and patient financial information on site or on patient portals.
• Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.
• Demonstrates respect for patient boundaries and cultural sensitivities during all interactions.
• Demonstrates ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.
• Demonstrates ability to establish, nurture, and maintain cooperative working relationships.
  
  

You Are

• Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations
• Able to demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues
• Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world-class customer service
  
  

To Ensure Success In This Role, You Must Have

• High School Diploma or GED
• Intermediate to advanced computer skills
• Strong multitasking and communication skills
• Experience providing exceptional customer service
• Medical terminology knowledge and recent medical/radiology office experience is preferred.
  
  

Pay Range

USD $17.00 - USD $25.00 /per hour Shift:

Nights Shift Variations

Monday, Tuesday, Wednesday, Friday 12:30pm - 9:00pm, Saturday 7:30am - 6:00pm

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Hospitals and Health Care

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