Patient Service Representative

Connect Search, LLC; Mount Pleasant (SC); On-site; USD 21,593 - 30,754; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K plan

Job summary

A healthcare services organization in Mount Pleasant, South Carolina, is seeking a Patient Services Representative. The role involves accurate registration of patient information, support for data backlog initiatives in EPIC, and providing a high level of customer service in a busy environment. Ideal candidates should have attention to detail and excellent communication skills. This position offers $19/hr and various benefits for eligible employees.

Qualifications

• Experience in patient services or a similar role.
• Ability to work in a fast-paced healthcare environment.
• Strong communication skills.

Responsibilities

• Accurately register patient information and verify details.
• Assist with data backlog in EPIC.
• Schedule patient appointments and manage follow-ups.

Skills

Detail-oriented

Customer-focused

Fast-paced work environment

Job description

Job Title: Patient Services Representative

Location: Mount Pleasant, South Carolina

Comp: $19/hr

Benefits: For eligible employees, we offer medical, dental, vision, and 401K.

Job Summary

The Patient Services Representative is responsible for the timely and accurate registration of patient demographic and insurance information, charge entry, collections, and appointment scheduling. This role supports a high-volume data backlog initiative, assisting with the transfer and validation of patient information into EPIC. Cross-training across multiple administrative support functions is required. The ideal candidate is detail-oriented, customer-focused, and comfortable working in a fast-paced healthcare environment.

Key Responsibilities

Data & System Support

• Assist with large-scale data backlog project, transferring patient demographics and appointment information into EPIC


• Scrub and validate patient schedules to ensure accuracy


• Support inbound call queue and provide timely follow-up


• Accurately enter and verify patient demographic and insurance information in the system


• Greet patients and confirm/update personal and insurance details


• Scan and upload insurance cards and required documentation into medical records


• Obtain updated patient registration signatures and ensure proper documentation


• Collect and post co-pays at time of service


• Communicate demographic or insurance changes to appropriate departments


• Verify patient charges in the electronic system


• Reconfirm insurance information and schedule follow-up appointments


• Collect outstanding balances


• Run daily close reports and reconcile cash, checks, and credit card payments


• Complete individual and/or practice reconciliation reports and bank deposit slips


• Audit charge work queues and correct errors prior to releasing charges

Scheduling

• Schedule patient appointments based on provider availability, urgency, and patient needs


• Enter demographics for new patients and verify information for established patients


• Resolve EPIC work queues including Follow-Up, Claim Edit, Charge Review, and Missing Guarantor


• Research and analyze denials; correct errors to ensure accurate charge capture and claims processing


• Ensure charges drop appropriately for billing


• Respond to patient and staff billing and insurance inquiries


• Collaborate with coders and Revenue Cycle Advocates on charge resolution


• Serve as a front desk resource for insurance accuracy and billing questions


• Assist providers with charge capture as needed

General Administrative Duties

• Answer phones, provide accurate information, and relay messages


• File, copy, and perform additional clerical tasks as needed