Patient Service Representative

University of Idaho; Moscow (ID); On-site; USD 23,000 - 32,000; Full time

Job summary

The University of Idaho in Moscow invites applications for a Patient Service Representative to support Vandal Health Clinic. The role handles patient records and provides information about clinic services and policies to patients, staff, students and the public.

Key duties include scheduling appointments, screening calls for clinicians, processing new patient paperwork, and maintaining confidentiality. A high school diploma and at least one year of office or healthcare-related experience are

Qualifications

• One year of office support/reception or related experience.
• Experience with word processing, spreadsheets, email and internet research.

Responsibilities

• Schedule and reschedule patient appointments.
• Screen client telephone calls for clinicians.
• Process new patient paperwork and confidential information.
• Other duties as assigned.

Skills

Office support experience

Customer service

Computer skills

Education

High School Diploma or equivalent

Tools

Word processing

Spreadsheets

Email & Internet research

Job description

Patient Service Representative

Posting Number: SP005460P

Division/College: Student Affairs

Department: Student Benefits, Health & Wellness

Location: Moscow

Posting Context Statement:

Position Overview:

This position provides support services for Vandal Health Clinic. They are responsible for maintaining patient records and providing general information about Vandal Health Clinic to patients, faculty, staff, students and the public about services and certain policies and procedures.

Duties may include:

• Schedule and reschedule patient appointments
• Screen client telephone calls for clinicians
• Process new patient paperwork and confidential information
• Other duties as assigned

Required Experience:

• One year performing office support functions such as documentor records management, composing or editing and formatting businessdocuments, reception and/or customer service
• Using computer software and applications for word processing, developing spreadsheets, email and internet research

Required Education:

• High School Diploma or equivalent

Required Other:

• None

Additional Preferred:

• Experience understanding and knowledgeable of medicalterminology
• Experience with and knowledgeable in Electronic Health/MedicalRecords
• Experience in a mental health or medical clinic setting
• Experience working with or knowledgeable of the HIPAA of 1996and FERPA, pertaining to releasing protected healthinformation
• Two years of general office experience OR one year of office or customer service experience in a healthcare setting OR equivalenteducation/experience

Physical Requirements & Working Conditions:

• None

Degree Requirement: Listed degree qualification is required at time of hire

FLSA Status: Non-Exempt

Employee Category: Classified

Pay Range: $20.00 per hour or higher depending on educationand experience

Type of Appointment: Fiscal Year

FTE: 1

Full Time/Part Time: Full Time

Funding:

A visa sponsorship is available for the position listed in thisvacancy: No

Posting Date: 09/22/2026

Closing Date:

Open Until Filled: Yes

Special Instructions to Applicants: To be considered your “Letter of Qualification” must address each of the required qualifications. Additionally, please provide information in support of your application regarding the preferred qualifications as relevant. First Consideration Date is October 6,2026.

If you would like a full copy of the job description please reachout to Barb Smith at [e-mail].

Applicant Resources: https://www.uidaho.edu/human-resources/careers/applicant-resources

Background Check Statement: Applicants who are selected asfinal possible candidates must be able to pass a criminalbackground check.

The University of Idaho is an equal employment opportunityemployer, including veterans and individuals withdisabilities.