Patient Service Representative

CommonSpirit Health; Monument (CO); On-site; USD 25,000 - 41,000; Full time

Job summary

CommonSpirit Health is seeking a Patient Service Representative in Colorado to provide comprehensive clerical and reception support in a physician clinic. You will handle telephone, medical records, charge entry, referrals, and information retrieval, coordinating with the healthcare team to meet patient needs.

The role requires strong organizational skills, attention to detail in medical records and billing, excellent communication, and a patient-centered approach aligned with our mission and

Qualifications

• High School Diploma or GED required.
• Basic office tasks, phone reception and data entry experience preferred.
• Proficiency with basic computer software and records management.

Responsibilities

• Greet patients and caregivers, providing high-quality service with teamwork.
• Verify and update demographic data in the electronic health record and address barriers to care.
• Collect and process information for medical records, referrals, billing and care documentation.
• Schedule and confirm patient appointments and adjust as needed.
• Maintain patient charts confidentially and process payments at time of service.

Skills

Reception & clerical

Communication

Organizational skills

Education

High School Diploma or GED

Tools

Electronic Health Record (EHR)

Job description

Job Summary And Responsibilities

As our Patient Service Representative, you will provide comprehensive clerical/office support within a physician clinic, encompassing reception, telephone, medical records, charge entry, referrals, and information retrieval.

Every day you will facilitate, communicate, and collaborate with the healthcare team and patient/family to identify and meet their physical, emotional, and spiritual needs, ensuring quality patient care and operational efficiency.

To be successful in this role, you will possess strong organizational and clerical skills, meticulous attention to detail in medical record management and charge entry, excellent communication abilities, and a commitment to patient-centered care and our organizational mission/core values.

• Greet patients/caregivers and provide whatever assistance needed in a manner that reflects the high quality service with the understanding that the provision of quality medical care requires active teamwork and professional conduct.
• Verify accuracy and update all demographic data in the electronic health record, and identify communication and financial barriers; contribute to the patient plan of care in collaboration with the interdisciplinary team if barriers are identified.
• Accurately gather and process all necessary information and data to complete all requirements in medical records, referral, billing, and any medical treatment purposes.
• Schedule and confirm patient appointments and revise appointments as needed.
• Thorough and confidential maintenance of patient charts and records including importing and communication of scanned documents. Obtain and process appropriate payments at time of service.

Job Requirements

Required

• High School Diploma or GED
• Previous work experience with basic office and computer skills, filing, telephone answering, reception, and basic knowledge of computer software

Preferred

• Knowledge of medical terminology and medical insurance payers

Where You'll Work

Penrose - St. Francis Health Services is a full-service, 712-bed acute care provider in Colorado Springs comprising Penrose Hospital, St. Francis Hospital and St. Francis Hospital - Interquest. Penrose Hospital serves as the anchor hospital of Penrose-St. Francis Health Services with 300-licensed beds and the ability to provide tertiary (high tech) medical-surgical services with an emphasis on elective and outpatient care. Established in 1890, Penrose Hospital has grown to become a major health treatment and referral center, specializing in cancer care, cardiac care, emergency trauma care and physical rehabilitation. It’s an incredible time to join us as we are a proud Magnet® Hospital with designation from the American Nurses Credentialing Center (ANCC) for superior quality in nursing care. With more than 300 days of annual sunshine, mild winters and easy-to-access recreational areas like Pikes Peak, Garden of the Gods and some of Colorado’s top destination resorts, you will enjoy an incredible lifestyle while having the career you’ve always wanted.

Pay Range

$18.00 - $29.46/hour