Patient Service Representative

CommonSpirit Health; Cañon City (CO); On-site; USD 25,000 - 40,000; Full time

Job summary

CommonSpirit Health in Canon City, Colorado is seeking a Patient Service Representative to provide clerical support in a physician clinic. You will handle reception, telephone, medical records, charge entry, referrals, and information retrieval to support patient care and operational efficiency.

The role requires strong organizational skills, attention to detail in medical records and charge entry, and excellent communication to meet patient needs.

Qualifications

• High school diploma or GED is required.
• Experience with basic office and computer skills, filing, telephone answering, and reception is required.
• Knowledge of medical terminology and medical insurance payers is preferred.

Responsibilities

• Greet patients/caregivers and provide assistance reflecting high-quality service and teamwork.
• Verify accuracy and update all demographic data in the electronic health record; identify barriers to communication and finance; contribute to the patient plan of care.
• Accurately gather and process information for medical records, referrals, billing, and medical treatment purposes.
• Schedule and confirm patient appointments and adjust as needed.
• Maintain patient charts and records confidentially, including importing and communicating scanned documents; obtain and process payments at time of service.

Skills

Office skills

Communication

Attention to detail

Education

High School Diploma or GED

Job description

Job Summary and Responsibilities

As our Patient Service Representative, you will provide comprehensive clerical/office support within a physician clinic, encompassing reception, telephone, medical records, charge entry, referrals, and information retrieval.

Every day you will facilitate, communicate, and collaborate with the healthcare team and patient/family to identify and meet their physical, emotional, and spiritual needs, ensuring quality patient care and operational efficiency.

To be successful in this role, you will possess strong organizational and clerical skills, meticulous attention to detail in medical record management and charge entry, excellent communication abilities, and a commitment to patient-centered care and our organizational mission/core values.

• Greet patients/caregivers and provide whatever assistance needed in a manner that reflects the high quality service with the understanding that the provision of quality medical care requires active teamwork and professional conduct.




• Verify accuracy and update all demographic data in the electronic health record, and identify communication and financial barriers; contribute to the patient plan of care in collaboration with the interdisciplinary team if barriers are identified.




• Accurately gather and process all necessary information and data to complete all requirements in medical records, referral, billing, and any medical treatment purposes.




• Schedule and confirm patient appointments and revise appointments as needed.




• Thorough and confidential maintenance of patient charts and records including importing and communication of scanned documents. Obtain and process appropriate payments at time of service.

Job Requirements

Required

• High School Diploma or GED




• Previous work experience with basic office and computer skills, filing, telephone answering, reception, and basic knowledge of computer software

Preferred

• Knowledge of medical terminology and medical insurance payers

Where You’ll Work

St. Thomas More Hospital, a 25-bed Critical Access Hospital, is the cornerstone of health care services for Fremont County and surrounding southern Colorado communities. St. Thomas More offers 24 hour emergency and trauma services; inpatient acute care; intensive care; labor, delivery, and nursery care; multi-modal diagnostic imaging; inpatient and outpatient surgical services; rehabilitation services; cardiopulmonary rehab and diagnostics; sleep studies; an infusion center; wound care; and a community blood bank. We are on a mission to provide high quality care with zero harm to patients and employees. Our board-certified physicians specialize in emergency medicine, internal medicine, urology, bariatric services, obstetrics/gynecology services, general surgery, orthopedic surgery and osteopathic treatment. Employees of St. Thomas More enjoy the camaraderie of a close-knit community hospital, the relaxed feel of small-town life and an affordable cost of living in a town rich in culture and historic architecture. Located about 50 miles from Colorado Springs at the foothills of the Rocky Mountains and the mouth of the Royal Gorge, locals and visitors alike enjoy this area for some of the state’s best hiking, wildlife, rafting, camping, fishing, climbing, and mountain biking. Canon City has an assortment of restaurants, and breweries, and Farmer’s Markets in the summer months.

Pay Range

$18.00 – $29.46 /hour

We are an equal opportunity employer.