Patient Access Representative

St Francis Hospital; Colorado Springs (CO); On-site; USD 38,000 - 52,000; Full time

Job summary

St Francis Hospital in Colorado Springs is seeking a Patient Access Representative to support the patient journey through accurate registration, insurance verification, and financial counseling. You will collect patient portions and ensure proper documentation is scanned into the electronic record.

The role emphasizes strong organizational and customer service skills, attention to detail, and the ability to communicate complex information while upholding patient confidentiality.

Qualifications

• High School Diploma or G.E.D. is required.
• Experience in a healthcare office environment is preferred.
• Ability to multitask and prioritize tasks effectively.

Responsibilities

• Register patients promptly with accurate demographic and financial data.
• Verify insurance eligibility and explain financial requirements to patients.
• Collect patient portions prior to or at time of service.
• Obtain signatures and scan documents into the electronic record.
• Maintain accuracy and confidentiality of patient information.
• Support new associates as a mentor and provide quality service.

Skills

Office experience in healthcare

Medical terminology

Multitasking & prioritizing

Education

High School Diploma/G.E.D.

Job description

Job Summary and Responsibilities

As our Patient Access Representative, you will act as a key contributor to the overall patient experience by leveraging your talent for organization, operations, and exceptional customer service.

Every day you will create a positive impression for patients, family, and visitors while pre-admitting, admitting, and registering. You will interview patients for demographic and financial information, verify insurance benefits, explain financial requirements, collect patient portions, and serve as a mentor to new associates.

To be successful in this role, you will possess strong organizational and customer service skills, meticulous attention to detail in information gathering and financial processes, and the ability to effectively communicate complex information while contributing to a positive patient journey.

• Consistently performs the registration process through timely, accurate, and courteous completion of patient clinical and financial data.
• Utilizes technology to verify and document insurance eligibility of patients accurately, efficiently, and timely according to established standards.
• Collects patient portion from patients prior to or at time of service (following MSE).
• Obtain signatures, verify accuracy of information, and scan documents into electronic patient record as applicable.
• Maintains an accuracy rate within the departmental guidelines.
• Demonstrates the importance of quality and integrity of capturing patient information with regards to patient confidentiality.

Job Requirements

Required

• High School Diploma/G.E.D.

Preferred

• Office experience in a healthcare environment, medical terminology, ability to multitask and prioritizingskills.

Where You'll Work

Penrose-St. Francis Health Services is a full-service, 712-bed acute care provider in Colorado Springs comprising Penrose Hospital, St. Francis Hospital and St Francis Hospital - Interquest. St. Francis Hospital opened in 2008 to keep pace with the growing needs of the Colorado Springs' community on the north side of the city. St. Francis Hospital features 340-beds and offers a modern Birth Center, Level III Neonatal Intensive Care Unit, Cancer Center, Emergency Department, Level III Trauma Center, Imaging Services, Acute Inpatient Rehab, Surgical Services and Critical Care Unit. It also serves as southern Colorado's home base for the Flight For Life Colorado air medical transport service. It's an incredible time to join us as we celebrate recognition with Magnet Hospital designation from the American Nurses Credentialing Center (ANCC) for superior quality in nursing care. With more than 300 days of annual sunshine, mild winters and easy-to-access recreational areas including Pikes Peak, Garden of the Gods and some of Colorado's top destination resorts, you will enjoy an incredible lifestyle while having the career you've always wanted.