Patient Service Representative

Patient First; Mechanicsville (VA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Job summary

Patient First is seeking an frontline associate in Mechanicsville, VA to support patient flow and billing needs. The role emphasizes accurate data entry, courteous patient service, and efficient use of the EMR system.

You will assist with registrations, invoicing, and daily cash handling while maintaining a compassionate, patient-centric environment. Responsibilities include guiding patients to treatment areas, answering billing questions, and supporting center operations as needed.

Qualifications

• Must be 18 years of age or older.
• Basic typing skills required.
• Minimum one year of clerical experience preferred.
• High school graduate or equivalent.
• Ability to sit, stand, and walk for up to 7 hours.
• Ability to lift up to 25 pounds.
• Strong verbal, written and interpersonal communication.
• Willing to work at any center as needed.

Responsibilities

• Assist patients using the kiosk prior to registration.
• Escort patients needing emergency care to treatment area for registration.
• Respond to physician and nurse requests promptly.
• Explain billing policies and insurable vs non-insurable charges.
• Register patients accurately while delivering excellent service.
• Verify patient demographics, health, pharmacy and insurance data.
• Answer billing/insurance questions and provide itemized statements.
• Refer billing questions to appropriate parties.
• Handle cash and issue receipts for visits and services.
• Discharge patient and process charges.
• Execute cash management duties and end-of-shift counts.
• Receive, send and distribute correspondence and file documents.
• Complete checklists and Policy Manager tasks.
• Answer calls and relay messages promptly.
• Assist with other duties as directed.
• Maintain understanding of the electronic medical record system.
• Receive, move and stock supplies; keep front office clean.
• Verify daily reports at end of day; attend staff meetings.
• Be available to assist as needed during breaks or emergencies.
• Operate and maintain medical/office equipment as trained.

Skills

Basic typing

Clerical experience

Excellent communication

Multitasking

Mobility

Education

High school diploma or equivalent

Tools

EMR system

Job description

The responsibilities of this job include, but are not limited to, the following:

• Assisting patients using the kiosk prior to registration.
• Escorting patients in need of emergency assistance directly to the treatment area to be registered and evaluated.
• Respectfully handling Physician and Nurse requests in a timely manner.
• Communicating information about Patient First’s billing policies, including insurable and non‑insurable charges, as needed.
• Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness.
• Verifying all patient demographic, health, pharmacy, and insurance information.
• Thoroughly answering billing and insurance questions and providing itemized billing statements as requested.
• Referring billing questions to the appropriate parties as needed.
• Collecting money and issuing receipts for a patient’s visit, diagnostic studies, and supplies as prompted by the electronic medical record system.
• Discharging the patient and processing incurred charges.
• Completing all cash management duties to include counting and accounting for money collected at the end of the shift.
• Receiving, sending, and distributing correspondence as directed.
• Filing and scanning medical documents and office forms as directed.
• Completing assigned checklists and Policy Manager tasks within the assigned shift.
• Answering all incoming calls and distributing messages in a timely manner.
• Assisting with other assignments as directed.
• Demonstrating an efficient understanding of the electronic medical record system.
• Receiving, moving, and stocking ordered supplies.
• Cleaning the front office work area and other maintenance assignments as directed.
• Verifying daily reports are run at the end of the day.
• Attending staff meetings as directed.
• Being available to assist as needed (breaks and mealtimes may be interrupted at any time to provide necessary patient care or to maintain center operations).
• Operating, using, and maintaining medical and office equipment as trained.
• Participating in maintenance assignments when necessary and as directed.
• Providing positive, warm, and friendly service in all interactions.
• Completing other duties as directed

Minimum education and professional requirements include, but are not limited to, the following:

• Must be 18 years of age or older.
• Basic typing skills.
• Minimum one year of clerical experience preferred.
• High school graduate or equivalent.
• Ability to sit, stand, and walk for up to 7 hours at a time.
• Ability to lift up to 25 pounds.
• Excellent visual, verbal, written, and typed communication skills.
• Ability to prioritize and multitask.
• Willing to work at any center due to a staffing issue, center emergency, or a reduction of work.

Salary Range: $18.75 - $21.25, depending on experience.

Benefits and Other Compensation:

Health, Dental and Vision insurance for employees and dependents

Disability, Life and Long Term care insurance

Employee Assistance Program, Flexible Spending accounts, 401(k) Retirement Plan (with employer match)

Paid Annual Leave, Volunteer Time Off Pay, Bereavement Leave, Emergency Leave Bank

Overtime Pay, Holiday Pay, Double time compensation for all holidays worked

Discounted medical treatment at any Patient First location for employees and immediate family

Bonuses include:

• Recruitment bonus

• Patient Care Performance bonus (center employees only)

• Weekend bonus (center employees only)