Patient Service Representative

Patient First; New York (NY); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Health, Dental and Vision insurance

Disability, Life and Long Term care

401(k) Retirement Plan (with employer

Paid Annual Leave

Volunteer Time Off Pay

Bereavement Leave

Emergency Leave Bank

Overtime Pay

Holiday Pay

Double time compensation for all major

Discounted medical treatment at any **

Job summary

Patient First is seeking a front desk associate in New York to assist patients at the kiosk, register visits, and support billing questions. The role emphasizes friendly service, accurate data entry, and efficient cash handling within the EMR environment.

You will collaborate with clinicians, verify demographics and insurance, and help manage daily office tasks while maintaining center operations and patient satisfaction.

Qualifications

• Must be 18 years of age or older.
• Basic typing skills.
• Minimum one year of clerical experience preferred.
• High school graduate or equivalent.
• Ability to sit, stand, and walk for up to 7 hours at a time.
• Ability to lift up to 25 pounds.
• Excellent verbal, written, and typed communication skills.
• Ability to prioritize and multitask.
• Willing to work at any center due to staffing needs.

Responsibilities

• Assisting patients using the kiosk prior to registration.
• Escorting patients to the treatment area for registration and evaluation.
• Handling Physician and Nurse requests in a timely manner.
• Communicating billing policies and insurable/non-insurable charges as needed.
• Registering patients expediently with excellent customer service.
• Verifying patient demographic, health, pharmacy, and insurance information.
• Answering billing questions and providing itemized statements.
• Refer billing questions to appropriate parties.
• Collecting money and issuing receipts for visits and services.
• Discharging patients and processing incurred charges.
• Completing cash management duties and end-of-shift balancing.
• Receiving, sending, and distributing correspondence.
• Filing and scanning medical documents and forms.
• Completing checklists and Policy Manager tasks.
• Answering calls and distributing messages.
• Assisting with other assignments as directed.
• Maintaining fluency with the EMR system.
• Receiving, moving, and stocking supplies.
• Cleaning front office and related areas.
• Verifying end-of-day daily reports.
• Attending staff meetings and supporting operations.
• Providing positive, warm, and friendly service.
• Completing other duties as directed.

Skills

Typing

Customer service

Communication

Multitasking

Cash handling

Education

High school diploma or equivalent

Tools

Electronic Medical Record (EMR) system

Cash register / POS

Job description

The responsibilities of this job include, but are not limited to, the following:

• Assisting patients using the kiosk prior to registration.
• Escorting patients in need of emergency assistance directly to the treatment area to be registered and evaluated.
• Respectfully handling Physician and Nurse requests in a timely manner.
• Communicating information about Patient First’s billing policies, including insurable and non-insurable charges, as needed.
• Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness.
• Verifying all patient demographic, health, pharmacy, and insurance information.
• Thoroughly answering billing and insurance questions and providing itemized billing statements as requested.
• Referring billing questions to the appropriate parties as needed.
• Collecting money and issuing receipts for a patient’s visit, diagnostic studies, and supplies as prompted by the electronic medical record system.
• Discharging the patient and processing incurred charges.
• Completing all cash management duties to include counting and accounting for money collected at the end of the shift.
• Receiving, sending, and distributing correspondence as directed.
• Filing and scanning medical documents and office forms as directed.
• Completing assigned checklists and Policy Manager tasks within the assigned shift.
• Answering all incoming calls and distributing messages in a timely manner.
• Assisting with other assignments as directed.
• Demonstrating an efficient understanding of the electronic medical record system.
• Receiving, moving, and stocking ordered supplies.
• Cleaning the front office work area and other maintenance assignments as directed.
• Verifying daily reports are run at the end of the day.
• Attending staff meetings as directed.
• Being available to assist as needed (breaks and mealtimes may be interrupted at any time to provide necessary patient care or to maintain center operations).
• Operating, using, and maintaining medical and office equipment as trained.
• Participating in maintenance assignments when necessary and as directed.
• Providing positive, warm, and friendly service in all interactions.
• Completing other duties as directed

Minimum education and professional requirements include, but are not limited to, the following:

• Must be 18 years of age or older.
• Basic typing skills.
• Minimum one year of clerical experience preferred.
• High school graduate or equivalent.
• Ability to sit, stand, and walk for up to 7 hours at a time.
• Ability to lift up to 25 pounds.
• Excellent visual, verbal, written, and typed communication skills.
• Ability to prioritize and multitask.
• Willing to work at any center due to a staffing issue, center emergency, or a reduction of work.

Salary Range: $19.50 - $22.00, depending on experience.

Benefits and Other Compensation:

• Health, Dental and Vision insurance for employees and dependents
• Disability, Life and Long Term care insurance
• Employee Assistance Program, Flexible Spending accounts, 401(k) Retirement Plan (with employer match)
• Paid Annual Leave, Volunteer Time Off Pay, Bereavement Leave, Emergency Leave Bank
• Overtime Pay, Holiday Pay, Double time compensation for all holidays worked
• Discounted medical treatment at any Patient First location for employees and immediate family

Bonuses include:

• Recruitment bonus
• Patient Care Performance bonus (center employees only)
• Weekend bonus (center employees only)