Patient Service Representative

PMCOE; Manchester (CT); On-site; USD 35,000 - 45,000; Full time

Job summary

PMCOE in Manchester, Connecticut, is seeking a compassionate and skilled individual to manage patient interactions and administrative tasks. Responsibilities include greeting patients, managing appointment scheduling, and ensuring thorough communication regarding their needs.

The ideal candidate will possess strong customer service and communication skills, along with the ability to handle multi-line telephones efficiently. This position emphasizes attention to detail and the respectful treatment of patients and co-workers.

Qualifications

• Excellent customer service and communication skills.
• Empathetic personality and attention to patient’s needs.
• Experience answering multi-line telephones promptly and courteously.

Responsibilities

• Greets patients in a pleasant and professional manner.
• Tracks patients in the reception area and communicates with them.
• Ensures all patient information is received and verified.

Skills

Customer service skills

Communication skills

Empathy

Multi-tasking

Teamwork

Organization

Professional appearance

Problem-solving initiative

Job description

Qualifications

• Excellent customer service and communication skills.
• Empathetic personality and attention to patient’s needs.
• Management of multiple tasks simultaneously.
• Ability to work as a team member.
• Strong organization with attention to detail.
• Respectful treatment of patients and co-workers.
• Experience answering multi-line telephones promptly and courteously.
• Professional appearance.
• Initiative to solve problems and complete projects.

Additional Information

• Checks patients in, greeting everyone in a pleasant and professional manner.
• Tracks patients in the reception area and communicates with them, as needed.
• Evaluates chart data to verify all information has been received, completed, and signatures obtained.
• Ensures that proper authorization or referral is collected and entered into system.
• Assists patients in obtaining authorization or referrals that have not been received by the practice when possible.
• Enters all new patient demographic information into the computer.
• Verifies patient insurance and address information.
• Places charts in bin for specific physician or technician.
• Marks arrival time of patients in office and makes sure that patients are seen on time.
• Presents and collects fees, posts charges and payments, and schedules next appointments.
• Reviews fee sheets for correct charges and diagnosis marked; enters information into computer.
• Ensures patients understand their condition and treatment; provides any special instructions to patients upon leaving.
• Puts route slips in numerical order after previous night's deposit, and lists missing numbers.
• Schedules return appointments for follow-up as necessary.
• Schedules patients for transfer of care and any required diagnostic testing.
• Explains all fees and patient financial responsibility.
• Secures all necessary patient signatures; obtains proper informed consent and insurance authorization.
• Directs patients to optical.
• Reads the route slip to be sure all necessary information has been recorded; obtains any additional information needed before patient departs.

Telephones

• Answers inbound telephone calls and routes to appropriate station:
• Transfers calls regarding appointments to the medical secretary and/or receptionist.
• Transfers calls requesting medical advice, prescription refills or surgery information to the ophthalmic assistant.
• Triages calls seeking financial information to the business manager.
• Transfers calls from physicians to the doctor being requested or the doctor who is presently on call.
• Places all other calls for doctors in the message window.

Administrative

• Enters appointment recall cards to be mailed for future visits.
• Prepares recall cards for month in advance.
• Assists with sorting, distribution and stamping of mail.
• Makes appointments on an as‑needed basis.
• Compiles a daily list of all patients requiring preauthorization for subsequent office visits and procedures, presents this list to the front office supervisor on a daily basis.
• Maintains updated billing procedures and correct coding modifiers.
• Stocks and keeps check‑out area and computer area clean.

All your information will be kept confidential according to EEO guidelines.