Patient Access Representative

CommonSpirit Health; Lakewood (CO); On-site; USD 22,000 - 30,000; Full time

Job summary

St. Anthony Hospital in Lakewood, Colorado is seeking a Patient Access Representative to support the patient journey by delivering organized, courteous service and accurate registrations.

This role emphasizes a polished clerical routine, strong attention to detail, and patient-focused communication. Daily duties include interviewing patients for demographics and financial information, verifying insurance, explaining costs, collecting patient portions, gathering signatures, and mentoring new

Qualifications

• High School Diploma or GED required.

Responsibilities

• Process patient registrations accurately and courteously.
• Interview patients for demographics and financial information; verify insurance benefits.
• Explain financial requirements and collect patient portions.
• Obtain signatures and scan documents into the electronic record.
• Maintain accuracy in data capture and confidentiality.

Skills

Customer service

Education

High School Diploma

Job description

Job Summary and Responsibilities

As our Patient Access Representative, you will act as a key contributor to the overall patient experience by leveraging your talent for organization, operations, and exceptional customer service.

Every day you will create a positive impression for patients, family, and visitors while pre-admitting, admitting, and registering. You will interview patients for demographic and financial information, verify insurance benefits, explain financial requirements, collect patient portions, and serve as a mentor to new associates.

To be successful in this role, you will possess strong organizational and customer service skills, meticulous attention to detail in information gathering and financial processes, and the ability to effectively communicate complex information while contributing to a positive patient journey.

• Consistently performs the registration process through timely, accurate, and courteous completion of patient clinical and financial data.
• Utilizes technology to verify and document insurance eligibility of patients accurately, efficiently, and timely according to established standards.
• Collects patient portion from patients prior to or at time of service (following MSE).
• Obtain signatures, verify accuracy of information, and scan documents into electronic patient record as applicable.
• Maintains an accuracy rate within the departmental guidelines.
• Demonstrates the importance of quality and integrity of capturing patient information with regards to patient confidentiality.

Job Requirements

Required

• High School Diploma/G.E.D.

Preferred

• Office experience in a healthcare environment, medical terminology, ability to multitask and prioritizingskills.

Where You'll Work

Located in Lakewood, Colorado, St. Anthony Hospital is a Level I Trauma Center where we provide a full range of medical specialties and health care services to Denver and the surrounding region through our state-of-the-­art medical campus and home base for Flight For Life Colorado. With four trauma rooms including the T-10 room, a dedicated field-to-surgery suite ready 24/7 for trauma surgeons and specially trained teams, our staff can provide life‑saving care to the most severely ill and injured patients. In 2023, we received our exciting Magnet designation! We are so proud of our staff for this achievement, which is awarded to only 10 percent of hospitals around the world. Numerous other awards, certifications, and accreditations have been granted to us from the American Heart Association; Chest Pain Center (CPC); American College of Cardiology; The Joint Commission's National Quality Approval; the Emergency Nurses Association Lantern Award; NAPBC Accreditation; American College of Radiology and many others. At St. Anthony Hospital. We combine a heritage of expert care with the latest in technology and innovation. If you're looking to be part of a fast‑paced environment where you can practice to the top of your profession in trauma, cardiology, stroke, neurosciences, breast imaging, cancer/oncology care, surgery and more, we invite you to apply.