Patient Service Representative

Mindlance; King of Prussia (PA); On-site; USD 22,000 - 30,000; Full time

Job summary

Mindlance is seeking a Patient Service Representative to support ED registration across all shifts in a 24/7 operation. The role includes greeting patients, collecting demographic/insurance data, processing payments, and ensuring timely registration.

Preferred candidates have 3 years in healthcare registration/medical office settings and strong computer skills. High school diploma required. On-site positions with potential every-other-weekend coverage may apply.

Qualifications

• High school diploma or equivalent required.
• Prior customer service experience preferred.
• Three (3) years related healthcare, registration, physician billing, medical records and/or medical office experience.

Responsibilities

• Greets patients and families and collects/demographic and insurance information, collects payments and reconciles daily services.
• Schedules appointments and answers phones; obtains insurance referrals/authorizations as needed per guidelines.
• Works with medical records and follows HIPAA guidelines.
• Greet patients promptly and positively while ensuring an efficient check-in process and telephone encounters per guidelines.
• Verify patient information in hospital registration/scheduling system with ~90% accuracy.
• Reconcile daily services including payments, schedule follow-ups, and enter diagnosis codes per guidelines.
• Other duties may include answering phones, daily voicemail, mail distribution, and general clerical tasks.
• Maintain patient records and provider schedules following HIPAA guidelines.

Skills

Customer service

Computers

Education

High school diploma or equivalent

Job description

I am requesting three full-time Registration positions to support ED coverage across all three shifts within our 24/7 operation. We currently have 6.0 vacant positions, which has significantly limited our ability to maintain adequate staffing and consistent coverage. These positions would provide additional support across all shifts and may include every-other-weekend and every-other-holiday coverage during the designated retention period. This additional staffing is necessary to maintain appropriate coverage, support timely registration, and ensure we can meet the department’s operational and patient-care requirements. We currently have 6.0 vacant positions within the department, and do not have sufficient in-house staffing to consistently meet the department’s operational needs and requirements. Additionally, a significant number of staff members have intermittent FMLA, which can result in call-outs and early departures during already busy periods. This further impacts our ability to maintain adequate coverage and meet departmental demands.

Manager

Department

KOP Access Services–Operations*King of Prussia : 100*33605*CS_025

Job Category

NC-Patient Care-Administrative

Job Code

Patient Service Representative:23277

Job Title

Patient Service Representative

Keywords

Number of Positions:

3

Remaining Positions

3

Duties

• Job Summary: -The Patient Service Rep is responsible for greeting patents and families, collecting and entering demographic and insurance information, collecting payments associated with services rendered and reconciliation of daily services.
• -In addition, other duties necessary to facilitate efficient and timely services to patients and their families, such as scheduling appointments, answering phones, and obtaining appropriate insurance referrals and authorizations as needed per insurance guidelines.
• -Responsibilities may include working with medical records, following HIPPA guidelines.
• -Responsible for promptly and positively greeting patients and families, while assuring an efficient check in process and telephone encounters; all according to pre-established practice guidelines.
• -Verifying accurately entering essential patient information into the hospital registration and scheduling system with a 90% accuracy.
• -Reconciliation of daily services to include collection and processing of payments received, schedule follow up appointments, and enter diagnosis codes according to pre-established practice guidelines.
• -Other areas of responsibility may include answering telephones, daily maintenance voicemail retrieval and accurate message transcription and follow through, distribution of mail, and clerical duties as assigned.
• -Daily maintenance of patient records and provider schedules while following HIPPA guidelines.

Skills

Required Skills & Experience:

• Previous customer service background.
• Practical knowledge of computers.

Preferred Skills & Experience:

• Three (3) years related healthcare, registration, physician billing, medical records and/or medical office experience.

Practical knowledge of computers

Education

Required Education:

• High school diploma or equivalent.

Preferred Education:

• N/A

Required Certifications & Licensure:

• N/A

Preferred Certifications & Licensure:

• N/A

Level 4 Worker

EEO

“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”