Patient Access Service Representative

Akron Children's; Akron, Northern (OH, KY); Hybrid; USD 31,000 - 42,000; Part time

Job summary

Akron Children's is seeking a Part-Time Patient Access Service Representative to handle initial contact for admitting services, ED and outpatient registration. The 20-hour weekly role features 2nd shift with start times 3:00 pm, 3:30 pm or 5:00 pm, and requires work every other weekend and holiday.

Responsibilities include collecting admission data, insurance verification, creating patient records, securing signatures, processing files and cash handling, with a focus on dignity and respectful

Qualifications

• Experience in registration, insurance verification/pre-certification or patient accounts preferred.
• Healthcare terminology knowledge or certification is preferred.
• Experience with patients of all ages and providing respectful care is required.

Responsibilities

• Performs initial contact for patient access admitting, ED and outpatient registration duties.
• Collects pre-admission data and maintains inpatient bed/patient census.
• Processes discharges and retrieves medical records as applicable.
• Registers social, demographic and financial information to create patient records.
• Obtains signatures on forms to bill insurance and treat patients.
• Prepares forms and patient ID cards.
• Confirms financial eligibility where applicable.
• Processes patient records and financial folders.
• Maintains cash flow of payments and daily deposits.
• Other duties as required.

Skills

Customer service

Registration

Insurance verification

MS Office

Healthcare terminology

Education

High school diploma or equivalent

Tools

MS Office (Outlook, Excel, Word)

Job description

Part-time, 20 hours/week

2nd shift with variable start times of 3pm, 3:30pm or 5pm. This position will work every other weekend and holiday.

Summary:

The Patient Access Service Representative performs initial contact for all patient access admitting services, emergency department, and outpatient registration duties.

Responsibilities:

1. Performs initial contact for all patient access admitting services, emergency department, and outpatient registration duties to include, but not limited to: pre-admission/admission data collection; inpatient admission/updating and ongoing maintenance of inpatient bed/patient census activity.
2. Processes medical records discharges and retrieve medical records, as applicable.
3. Registers complete and accurate social, demographic and financial information to create the patient's record in the system.
4. Obtains the appropriate signatures on the necessary forms to treat the patient and to bill the insurance.
5. Prepares forms and patient ID cards.
6. Confirms financial eligibility when applicable.
7. Processes the patient record and financial folders.
8. Maintains/controls on the cash flow of payments and daily deposits.
9. Other duties as required.

Other information:

Technical Expertise

1. Experience in registration, insurance verification/pre-certification, patient accounts and/or customer service functions, preferably in a medical setting, is -preferred.
2. Experience with medical terminology knowledge or documented certification of class completion is preferred.
3. Experience with interacting with patient/customers [i.e., neonates/newborns, children, adolescents, young adults, middle-aged adults and geriatric adults as applicable] with the understanding of their needs for self-respect and dignity is required
4. Experience working with all levels within an organization is required.
5. Experience in healthcare is preferred.
6. Proficiency in MS Office [Outlook, Excel, Word] or similar software is required.

Education and Experience

1. Education: High school diploma or equivalent is required.
2. Years of relevant experience: Minimum 2 years is preferred. Experience working in the medical field in registration, insurance verification/pre-certification, patient accounts, billing,and/or customer service department(s) in service industries preferred
3. Years of experience supervising: None.

Part Time

FTE: 0.400000

Status: Onsite