Patient Service Representative

Vista Physical Therapy; Irving (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

Une entreprise de santé à Irving recherche un Réceptionniste Médical à temps plein pour fournir un soutien administratif et un service client exceptionnel. Ce rôle délicat nécessite des compétences interpersonnelles, une attention remarquable aux détails et une capacité à gérer les opérations du bureau de manière efficace.

Qualifications

• Diplôme de niveau secondaire; études supplémentaires en administration des soins de santé appréciées.
• Expérience en service client, de préférence dans un environnement de santé.
• Compétences en gestion d'informations et précision dans la documentation.

Responsibilities

• Accueillir les patients et gérer les rendez-vous.
• Maintenir les dossiers des patients et assurer l'exactitude de la documentation.
• Coordonner avec le personnel clinique pour une expérience fluide des patients.

Skills

Service client

Compétences interpersonnelles

Précision

Education

Diplôme de niveau secondaire ou équivalent

Tools

Logiciels de bureau

Systèmes de planification

Job description

Position: Medical Receptionist

Location: 6750 N MacArthur Blvd Ste 102 Irving, TX 75039

Brand: Vista Physical Therapy

Schedule: Full-time

Pay: $18-$20/hr

As a Patient Service Representative at PRN Physical Therapy, you'll be an essential part of our team, providing exceptional customer service and administrative support to ensure a smooth and positive experience for our patients.

Essential Job Functions:

Patient Interaction:

• Greet and welcome patients with professionalism and warmth.
• Schedule appointments and manage patient inquiries both in person and over the phone.
• Collect and verify patient information, insurance details, and necessary documentation accurately.
• Helping to create a positive work environment and culture of the clinic ensuring that patients needs are taking care of during transitional periods of therapy. Help provide customer service, a smile.

Administrative Support:

• Maintain patient records and ensure all documentation is complete and accurate.
• Assist in keeping front office area neat, tidy and organized
• Coordinate with clinical staff to ensure a seamless patient experience.
• Assist front office with front office tasks when down time occurring including but not limited to: answering the phone, scanning documents into charts, scheduling patients, taking over the counter payments, filing, faxing, etc.
• Communication and Coordination:
• Liaise effectively between patients, clinical staff, and other departments within the facility.
• Communicate clearly and professionally to address patient concerns or questions.

Miscellaneous Operations:

• Maintain a clean and organized reception area.
• Assist in managing inventory and ordering office supplies as needed.
• Participate in team meetings and contribute ideas for process improvement.
• Cleaning and Maintenance: Ensure cleanliness and organization of therapy areas and equipment. Daily equipment cleaning, cleaning tables, laundry, stocking supplies

Physical Requirements:

• Sitting: Prolonged periods of sitting at a desk while working on a computer and paperwork.
• Manual Dexterity: Ability to use a computer keyboard and perform tasks requiring dexterity.
• Vision: Clear vision for reading and analyzing documents.
• Communication: Ability to communicate effectively verbally and in writing.
• Mobility: Occasional movement within the office environment.

Qualifications:

• High school diploma or equivalent; additional education in healthcare administration is a plus.
• Proven experience in a customer service role; healthcare setting preferred.
• Proficiency in using office software and scheduling systems.
• Strong interpersonal skills and the ability to maintain professionalism in a fast-paced environment.
• Attention to detail and accuracy in handling patient information and documentation.

Note: This job description is a general outline of responsibilities and requirements. Specific duties may vary based on the needs of the clinic and the directives of management.

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