PS Customer Service Representative - Remote Bilingual Required

Conifer Health Solutions; Frisco (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare company is seeking a full-time Customer Service Representative to support its Call Center operations. The ideal candidate will provide high-quality service to patients, handle call volume effectively, and ensure compliance with HIPAA regulations. This role requires a high school diploma and customer service experience in a medical setting. Benefits include health insurance, paid time off, and a 401k plan.

Benefits

Health insurance

Paid time off

401k

Holidays

Qualifications

• At least 1 year experience in medical customer service preferred.
• Proficiency in Microsoft Office required.
• Experience with medical billing systems required.

Responsibilities

• Handle a large call volume while ensuring quality customer service.
• Follow up on unresolved issues with patients.
• Adhere to work schedule and call procedures.

Skills

Customer Service

HIPAA Compliance

Confidentiality

Education

High School diploma or equivalent

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

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Job Summary
The purpose of the Customer Service Representative position is to support the Customer Service Call Center as it relates to physician billing for multiple clients.

Essential Duties And Responsibilities

• Handle a large call volume while ensuring quality customer service and patient satisfaction
• Follow-up on all issues not resolved during conversation with patient/guarantor
• Complete other related customer service duties as assigned

Knowledge, Skills, Abilities

Must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Answer patient calls within the guidelines of call center metric objectives
• Ensure HIPAA compliance
• Adhere to work schedule and call procedures
• Maintain professionalism and confidentiality

Education / Experience

• High School diploma or equivalent required
• At least 1 year experience in medical customer service preferred
• Previous call center experience preferred
• Proficiency in Microsoft Outlook, Excel, Word required
• Experience with medical billing systems required; GE Centricity or EPIC a plus

Physical Demands

• Sitting, using computer, answering phone
• Ability to travel within hospital settings

Work Environment

• Office and hospital environments

Travel

• No travel required

Compensation: $14.50 - $21.80 per hour, depending on location and experience. Benefits include health insurance, paid time off, 401k, holidays, and more.

This position is full-time, associate level, in the healthcare industry.