Patient Service Representative

The-Jane-Pauley-Community-Health-Center,-Inc.; Indianapolis (IN); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Purpose-driven work

Robust benefits package (medical, dent

Vision)

Generous PTO

401(k) with employer contribution

Life and disability coverage

Job summary

Jane Pauley Community Health Center, Inc. is seeking a Patient Service Representative to be the first point of contact with patients in person and by phone.

The role involves scheduling, registration, insurance verification, and maintaining a warm, patient-friendly environment across JPCHC sites. The position requires flexibility to support multiple sites, reliable transportation, and strong communication skills.

Qualifications

• Knowledge of medical office practices is required.
• Strong written and verbal communication skills.
• At least two years in ambulatory healthcare preferred.
• Excellent customer service and interpersonal skills.
• Ability to travel between practice sites as needed.

Responsibilities

• Greet and assist patients and families professionally.
• Schedule appointments and manage inbound calls.
• Collect and verify patient demographics and insurance in EHR.
• Determine eligibility for financial assistance programs and collect documents.
• Collect co-payments and follow money handling procedures.
• Assist with medical record requests and communications within one business day.
• Maintain waiting area cleanliness and organization.
• Participate in department and organizational meetings.
• Perform other duties as assigned.

Skills

Medical office practices

Customer service

Written and verbal communication

Ambulatory healthcare experience

Data entry accuracy

Travel between sites

Education

High School Diploma or GED

Tools

Electronic Health Record (EHR)

Job description

Empowering communities through accessible, inclusive, and compassionate care, this is the work we do every day.

At Jane Pauley Community Health Center , every role is connected to something bigger. As a Federally Qualified Health Center (FQHC), we deliver integrated, whole-person care to individuals and families across Indiana, regardless of income or insurance status.

Our teams work at the intersection of clinical excellence and community impact, supporting underserved populations while building a culture rooted in collaboration, respect, and growth. Here, you are not just joining a workplace, you are becoming part of a mission that truly matters.

We are currently seeking a Patient Service Representative (PSR) to join our team. This role is ideal for someone who thrives in a patient-facing environment, enjoys variety, and is passionate about supporting community health.

Job Summary

As a Patient Service Representative, you will serve as the first point of contact for patients both in person and over the phone. You’ll play a vital role in scheduling, registration, insurance verification, and ensuring a warm and welcoming experience. This float position provides coverage across the JPCHC network, requiring reliable transportation and flexibility to support multiple practice sites.

Job Responsibilities (include but are not limited to):

• Greet and assist patients and families in a professional and friendly manner
• Schedule patient appointments and manage inbound calls (answered by third ring)
• Collect and verify patient demographics and insurance information in the Electronic Health Record (EHR)
• Determine patient eligibility for financial assistance programs and obtain required documentation
• Collect patient co-payments and follow JPCHC’s money handling procedures
• Assist with medical record requests, correspondence, and message response within one business day
• Maintain cleanliness and organization of the patient waiting area
• Participate in departmental and organizational meetings
• Perform other duties as assigned

Required Skills and Qualifications:

• High School Diploma or equivalent (GED) preferred
• Knowledge of medical office practices required
• Strong written and verbal communication skills
• At least two (2) years of experience in an ambulatory healthcare setting preferred
• Excellent customer service and interpersonal skills
• Ability to adapt quickly and travel between practice sites as needed
• Basic computer literacy and accuracy in data entry

Why You’ll Love Working Here

• Purpose-driven work that directly impacts access to care across our communities
• Robust benefits package (medical, dental, vision) designed to support you and your family
• Generous PTO because we believe caring for others starts with caring for yourself
• 401(k) with employer contribution to help you plan for what’s ahead
• Life and disability coverage for peace of mind

Here, you are not just filling a role—you are helping shape healthier communities and advancing equitable care every day!

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Jane Pauley Community Health Center, Inc.’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

By checking this box, I consent to Jane Pauley Community Health Center, Inc. collecting, storing, and processing my responses to the demographic data surveys above.