Patient Service Representative - FLOAT

Jane Pauley Community Health Center; Indianapolis (IN); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, vision, and dental plans

Generous vacation time

401K plan with match

Paid life insurance plans

Work anniversary recognition

Job summary

A community health organization in Indianapolis is seeking an Entry-level Patient Service Representative (PSR) to be the main point of contact for patients, providing warm and effective communication for scheduling and registration. This role includes customer service excellence and handling insurance information. Ideal candidates should have strong communication skills and knowledge of medical office practices. Join our passionate team to make a difference in the community.

Qualifications

• Knowledge of medical office practices required.
• Excellent written and oral communication required.
• Two years of experience in an ambulatory healthcare setting preferred.

Responsibilities

• Demonstrates exceptional customer service.
• Schedules patient appointments.
• Collects and verifies insurance status.

Skills

Customer service excellence

Effective communication

Knowledge of medical office practices

Education

High school diploma or GED

Job description

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Welcome to Jane Pauley Community Health Center! We are seeking administrative professionals to join our Patient Service Representative (PSR) FLOAT pool.

Our Competitive Employment Offerings Include

Have Balance: Investing in YOU

• Medical, vision, and dental plans
• Generous vacation time
• 401K plan and match at 6%
• Paid life insurance plans
• Work anniversary recognition
  
  

Be Supported: A Team-Based Approach

• A support structure to care for diverse patient populations
• Opportunities to grow your skills, while improving our organization
• Direct access to and communication with executive leadership
  
  

Change Lives: Caring for Our Communities

• Federal and grant funding to help those who need it most
• Key partnerships with major health systems and local groups
• Commitment to diversity, equity, and inclusion in meeting needs of our patients and employees
  
  

Job Summary: Float Patient Service Representative (PSR)

The Float Patient Service Representative (PSR) serves as the main point of contact for patients both in person and on the phone. The Float PSR communicates with patients in a warm friendly manner to obtain information needed for scheduling and registering patients. The Float PSR ensures that all demographics and insurance information is collected and correctly entered into Electronic Health Record (EHR). The Float PSR will be available to assist the entire JPCHC network in the event of staffing shortages at any site. The Float PSR must have reliable transportation to travel to and from Practice sites for periodic coverage.

Responsibilities

• Demonstrates exceptional customer service and communicates effectively with patients and patients’ families.
• Schedules patient appointments.
• Interacts with patients in a friendly respectful manner.
• Determines information needed for patient registration and provides appropriate documentation.
• Determines and verifies insurance status and/or patient’s eligibility for financial assistance programs and collects appropriate documentation from patients and patients’ family.
• Collects patient co-payments and practices proper money handling as defined by JPCHC standards.
• Answers telephone calls by third ring.
• Transfer calls appropriately.
• Assists with medical record requests.
• Prepares and mails patient correspondence as directed.
• Responds to messages left within one business day.
• Responsible for neatness and appearance of the patient waiting area.
• Participates in all departmental and organizational meetings.
• All other duties as assigned.
  
  

Minimum Requirements

• Knowledge of medical office practices required.
• Excellent written and oral communication required.
• Two (2) years of experience in an ambulatory healthcare setting preferred.
• High school diploma or GED preferred.
  
  

More About Jane Pauley Community Health Center

Join a rewarding place to make a difference.

Working at Jane Pauley Community Health Center (JPCHC) is more than a job. It is a place to achieve work-life balance and join a collaborative team that makes a direct impact on our local communities in Central Indiana.

Our mission as a Federally Qualified Health Center (FQHC) is to promote a healthy community through the provision of accessible, respectful, and integrated healthcare with local partners to any and all individuals and families, regardless of insurance status. It is for this reason Indy’s own Emmy-winning TV news personality Jane Pauley lends her name to our organization. Today, we are experiencing exciting growth to which you can lend your talents!

Invest your skills in changing lives and let us invest in you! Thank you for considering being part of our passionate team.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Strategy/Planning and Information Technology

• Industries

  Hospitals and Health Care

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