Patient Service Representative

Southern West Virginia Health System; Hamlin (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

Southern West Virginia Health System is seeking a Patient Services Representative to join our front desk team in Hamlin, WV. You will greet patients, register them, answer calls, and route inquiries to the appropriate staff, ensuring a friendly and efficient check-in process.

The ideal candidate has a high school diploma and at least one year of receptionist experience, strong communication and computer skills, and a collaborative spirit to support a busy clinic environment.

Qualifications

• High school diploma (or equivalent) and at least 1 year of receptionist/office experience.
• Proven customer service and front desk communication skills.
• Proficient with computers and office software.
• Ability to register patients and assist in directing visitors.

Responsibilities

• Answers a multiline switchboard, takes messages, and refers calls as needed.
• Registers patients and greets visitors at the front desk.
• Coordinates front desk activities with staff to ensure smooth operations.
• Accepts payments, records data, and submits documentation timely.
• Supports training of new department staff.
• Crosstrained in medical records, intakes, and scheduling.
• Acts as float, traveling to different sites as needed.
• Operates office equipment.

Skills

Customer Service

Verbal Communication

Organization

Collaboration

Teamwork

Computer Skills

Education

High School Diploma or Equivalent

Job description

Description

Looking for more than just a job? Southern WV Health System is looking for someone who wants to become part of a supportive, positive workplace where your contributions truly matter. We provide competitive pay and an exceptional benefits package, including vacation time, sick leave, paid holidays, medical, dental, vision, life, and accident insurance, plus a 403(b) retirement plan with a 3% employer match after your first year of full-time employment.

Looking for more than just a job? Southern WV Health System is looking for someone who wants to become part of a supportive, positive workplace where your contributions truly matter. We provide competitive pay and an exceptional benefits package, including vacation time, sick leave, paid holidays, medical, dental, vision, life, and accident insurance, plus a 403(b) retirement plan with a 3% employer match after your first year of full-time employment.

POSITION: Patient Services Representative

SCHEDULE: Tuesday-Saturday 9:00AM - 6:00 PM

Job Statement/Summary

The Patient Service Representative supports the delivery of patient care by greeting and registering patients and answering incoming phone calls.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES OF THE POSITION

• Answers a multiline switchboard and properly distributes calls, takes messages or handles the call appropriately by identifying needs, resolving matters, or making referrals.
• Registers patients.
• Greets members of the public when they enter buildings and assist them in addressing their needs.
• Coordinates activities in the front desk area with other employees to ensure a smooth operation.
• Coordinates the building’s communications such as the use of the intercom system and transfers.
• Assists in checking appointments.
• Accepts cash payments from clients and writes receipts.
• Performs routine data entry.
• Helps to ensure that the safety, health, and wellbeing of clients while they are in the lobby area.
• Submits documentation in a timely and accurate manner.
• Supports the training of new employees in the department.
• Performs functions they are crosstrained on, including medical records, intakes, and scheduling.
• Acts as a float, traveling from sitetosite to help with coverage when needed.
• Operates normal office equipment such as computers, fax machines, and copiers.
• Performs other duties as assigned.

JOB REQUIREMENTS AND PREFERRED QUALIFICATIONS

Competencies

• Customer Service
• Communication (verbal)
• Organization
• Collaboration
• Teamwork
• Computer Skills

Education (level and type) and Related Work Experience

Candidates will have a high school diploma (or equivalent) and one year of experience as a receptionist or related position in an office environment.

Professional Growth & Development

Southern West Virginia Health System believes our employees should continually develop their knowledge, skills, and abilities. All employees are expected to participate in SWVHS-sponsored professional development activities (e.g., education programs, in-service meetings, training workshops, coaching, etc.) and remain current in their role capacity through individual development activities (e.g., reading current literature, participating in webinars, attending local and/or regional workshops, etc.).