Patient Service Representative

Invision Sally Jobe / Radiology Imaging Associates; Greenwood Village (CO); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Term life insurance, AD&D, and EAP

Long Term Disability

Generous Paid Time Off

Paid holidays

Voluntary income protection options

Profit-sharing 401(k) retirement plan

Tuition reimbursement

Job summary

Invision Sally Jobe (ISJ) is seeking a Patient Service Representative in Greenwood Village, CO. The role focuses on registering patients for clinical services, verifying insurance benefits, and collecting payments to support the revenue cycle.

You will collaborate with a multidisciplinary team to ensure accurate demographic and financial information is captured in a timely and professional manner. Responsibilities include handling insurance verification, obtaining signatures on necessary forms,

Qualifications

• Registers patients for clinical services and collects demographics, insurance details, and payments.
• Verifies insurance benefits and ensures accurate information is entered into the system.
• Maintains confidentiality and provides customer-focused service in a high-volume setting.

Responsibilities

• Performs full registration and ensures that insurance is verified, and all patient’s information is correct
• Obtains signatures from patient/guarantor for release of information and required forms
• Instructs patient to complete questionnaires
• Answers calls and responds to inquiries or transfers
• Adheres to policies and safeguards assets
• Obtains copies of insurance cards and IDs
• Enters complete and accurate demographic information
• Explains insurance benefits and patient liability
• Secure payments and maximize hospital reimbursement
• Documents information accurately in the system
• Communicates clearly and builds relationships
• Be accountable for personal performance
• Greets patients with welcoming demeanor
• Other duties as assigned

Skills

Customer service

Multitasking

Communication

English proficiency

Confidentiality

Microsoft Office

Medical terminology

CPR/BLS

Time management

Relationship building

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Patient Service Representative | Greenwood Village, CO

Reporting to Manager, Patient Access

Employment Type: Full Time (Monday to Friday 9am to 5:30pm)

Invision Sally Jobe (ISJ) is a network of imaging centers built and managed through a partnership between Radiology Imaging Associates and HealthOne. Our imaging centers are conveniently located throughout the South Denver area and offer a variety of exams using state of the art equipment. Our services include MRI, CT, digital mammography, ultrasound, pain management, DXA, X-Ray, and image guided biopsies. Our mission is to improve the health of patients in the communities we serve by providing them with the highest quality imaging and associated medical care.

Summary of Position: The Patient Service Representative registers patients for clinical services by obtaining pertinent information, verifying insurance benefits, and collecting payments. This position collaborates with multidisciplinary team members to provide the very best care for our patients. The Patient Service Representative’s primary purpose is to collect accurate demographic, financial, and basic medical information from patients and/or their designee in a timely and professional manner.

Job Responsibilities

• Performs full registration and ensures that insurance is verified, and all patient’s information is correct
• Obtains signatures from patient/guarantor for release of information, general consent to treat, statement of financial responsibility, Medicare and other Insurance forms, and other required paperwork, as measured by account audits, review and feedback from downstream departments
• Instructs patient to complete any questionnaires that might be required by the clinic
• Answers telephone calls and responds to questions and inquiries or transfers when appropriate
• Adheres to policies and procedures and safeguards assets
• Obtains copies of insurance cards, drivers license and any other applicable information as necessary
• Obtains, verifies, and enters complete and accurate demographic information on all accounts to facilitate smooth processing through the revenue cycle
• Explains insurance benefits and patient liability by using appropriate communication methods/styles
• Financially secures all patient accounts to maximize hospital reimbursement in a customer service-oriented fashion
• Accurately documents all information in the appropriate fields and/or account notes. Maintains accuracy when entering demographic and insurance information in the system
• Communicates clearly and openly
• Build relationships to promote a collaborative environment
• Be accountable for individual performance
• Makes patients and their needs a primary focus of one’s actions; develops and sustains productive patient relationships
• Greets each patient with a smile, eye contact, proper tone, and welcoming body language
• Other Duties as assigned

Experience/Skill Requirements

• Ability to work in a production driven environment
• CPR/BLS certification preferred
• Must be able to multitask in a high-volume environment
• Strong written and verbal communication skills
• Knowledge of medical terminology, and CPT, ICD-10 coding
• Ability to maintain positive customer service
• Must maintain the highest level of confidentiality
• Effective prioritization skills and ability to manage time independently
• Communicate clearly and effectively in both verbal and written communication
• Exhibit strong relationship building and diplomacy skills
• Strong Microsoft Office skills (Excel, Word, Outlook)
• Previous experience as an admissions/registration representative performing all aspects of the registration process in a healthcare setting is preferred
• Must be able to read, write, and speak in English

Education Requirements

• High School Diploma or GED required

Compensation is between $19.00 and $22.70/hr

In accordance with Colorado law, the range provided is Invision Sally Jobe’s reasonable estimate of the base compensation for this role, and is based on non-discriminatory factors such as experience, knowledge, skills, and abilities. This position will accept applications on an ongoing basis, and will remain open until filled.

Our Benefits Include

• Medical, dental, and vision insurance
• Term life insurance, AD&D, and EAP
• Long Term Disability
• Generous Paid Time Off
• Paid holidays
• Voluntary income protection options (ie. supplemental life insurance, accident, critical illness)
• Profit-sharing 401(k) retirement plan
• Tuition reimbursement

Full-time employees will become eligible for benefits on the 1st day of the month following 30 days of employment. Part-time employees may have access to some of these benefits, which may be on a pro-rated basis. PRN employees are not eligible for benefits.