Patient Service Representative

Talentify; Downingtown (Chester County); On-site; USD 32,000 - 42,000; Full time

Job summary

Patient First in Downingtown, PA seeks a front desk associate to support patient registration and billing processes. You will work at the center to greet patients, assist with kiosks, and guide them through registration and payment steps.

The role requires solid clerical skills, basic typing, and strong communication. You may be asked to assist at different centers as needed to ensure smooth center operations.

Qualifications

• Minimum one year of clerical experience preferred.
• Basic typing skills.
• Excellent verbal and written communication skills.
• Ability to sit, stand and walk for up to 7 hours.
• Ability to lift up to 25 pounds.
• Willing to work at any center due to staffing needs.

Responsibilities

• Assist patients using the kiosk prior to registration.
• Escort patients to treatment area for registration and evaluation.
• Handle billing questions and communicate policies to patients.
• Register patients in the electronic medical record system accurately and efficiently.
• Collect payments and issue receipts for visits and services.
• Discharge patients and process incurred charges.
• Perform cash handling duties and reconcile end-of-shift totals.
• Answer calls and route messages promptly.
• Stock and organize front desk supplies and maintain a clean work area.
• Attend staff meetings and participate in center operations.

Skills

Clerical experience

Typing

Excellent communication

multitask

Education

High school diploma or equivalent

Job description

Open - Patient First has a posting for this job. Posted 22 Sep 2026.

This posting

Opens patientfirst.wd5.myworkdayjobs.com. Talentify has not checked who owns that address. You apply there - Talentify never asks for an account or a CV.

About this job

The responsibilities of this job include, but are not limited to, the following:

• Assisting patients using the kiosk prior to registration.
• Escorting patients in need of emergency assistance directly to the treatment area to be registered and evaluated.
• Respectfully handling Physician and Nurse requests in a timely manner.
• Communicating information about Patient First's billing policies, including insurable and non-insurable charges, as needed.
• Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness.
• Verifying all patient demographic, health, pharmacy, and insurance information.
• Thoroughly answering billing and insurance questions and providing itemized billing statements as requested.
• Referring billing questions to the appropriate parties as needed.
• Collecting money and issuing receipts for a patient's visit, diagnostic studies, and supplies as prompted by the electronic medical record system.
• Discharging the patient and processing incurred charges.
• Completing all cash management duties to include counting and accounting for money collected at the end of the shift.
• Receiving, sending, and distributing correspondence as directed.
• Filing and scanning medical documents and office forms as directed.
• Completing assigned checklists and Policy Manager tasks within the assigned shift.
• Answering all incoming calls and distributing messages in a timely manner.
• Assisting with other assignments as directed.
• Demonstrating an efficient understanding of the electronic medical record system.
• Receiving, moving, and stocking ordered supplies.
• Cleaning the front office work area and other maintenance assignments as directed.
• Verifying daily reports are run at the end of the day.
• Attending staff meetings as directed.
• Being available to assist as needed (breaks and mealtimes may be interrupted at any time to provide necessary patient care or to maintain center operations).
• Operating, using, and maintaining medical and office equipment as trained.
• Participating in maintenance assignments when necessary and as directed.
• Providing positive, warm, and friendly service in all interactions.
• Completing other duties as directed

Minimum education and professional requirements include, but are not limited to, the following:

• Must be 18 years of age or older.
• Basic typing skills.
• Minimum one year of clerical experience preferred.
• High school graduate or equivalent.
• Ability to sit, stand, and walk for up to 7 hours at a time.
• Ability to lift up to 25 pounds.
• Excellent visual, verbal, written, and typed communication skills.
• Ability to prioritize and multitask.
• Willing to work at any center due to a staffing issue, center emergency, or a reduction of work.

Each posting applies separately and lists its own pay.