Patient Service Representative

Solis Mammography; Bradenton (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Solis Mammography in Lakewood Ranch, FL, is seeking a Patient Service Representative for a full-time role. You will greet patients, register demographic and insurance data in RIS, and collect payments to support smooth center operations.

Requires a High School diploma and 2 years in healthcare registration or customer service. Proficiency with Microsoft Office and RIS is preferred.

Qualifications

• High School diploma.
• Two years of healthcare registration or customer service experience preferred.
• Basic knowledge of cash handling.
• Basic knowledge of medical terminology.
• Ability to read, write, and comprehend simple instructions and short correspondence.
• Ability to apply common sense understanding to carry out detailed but sometimes complex written or oral instructions.
• Ability to perform basic mathematic calculations; ability to sit and/or stand for long periods.
• Experience using Microsoft Office Suite; RIS software preferred.

Responsibilities

• Greet patients in a professional and friendly manner.
• Register patients including input of demographic and insurance information into RIS and verify accuracy of existing information.
• Explain forms to patients and assist with form completion, via paper or tablet, as necessary.
• Process necessary paperwork by scanning documents and maintaining confidentiality.
• Collect patient payments and explain benefits when necessary.
• Prepare paperwork for future appointments and ensure needed paperwork is present for exams or payors.
• Schedule and reschedule patients as necessary.

Skills

Customer service

Communication

Cash handling

Medical terminology

MS Office

Education

High School diploma

Tools

RIS software

MS Office

Job description

At Solis Mammography, we save lives. We shape the future of women's health. We are empowered, appreciated, and part of something bigger. Together, we deliver compassionate, exceptional care. Every patient. Every time.

Our patient-focused culture is at the heart of every interaction. We deliver the care, compassion and high-touch experience that have made us a valued healthcare partner to the generations of women that we serve. As the nation's leader in breast health services, our commitment to providing excellence in patient care is realized at every level of our organization.

Patient Service Representative

Work Location: 11655 State Road 70 E Lakewood Ranch, FL 34202

Work Hours: Full-Time, 40 hours weekly, Monday-Friday, 8:00am-5:00pm

The Patient Service Representative is responsible for acting as the first point of contact for patients by greeting, gathering information, registering and posting payments. This position is critical to Solis Mammography: by providing outstanding patient care and maintaining the flow of the center, the Patient Service Representative impacts the profitability of the organization.

Department Highlights

• Strong team collaboration


• Compassion and empathy to our patients and the team


• Join an innovative team working toward making healthcare more accessible, integrated, and reliable

Here Is What You Will Need

• High School diploma;


• Two years of healthcare registration or customer service experience preferred


• Basic knowledge of cash handling;


• Basic knowledge of medical terminology, preferred;


• Ability to read, write, and comprehend simple instructions and short correspondence;


• Ability to apply common sense understanding to carry out detailed but sometimes complex written or oral instructions;


• Ability to perform basic mathematic calculations: Ability to sit and/or stand for long periods of time;


• Experience using Microsoft Office Suite: knowledge of RIS software preferred

A Day in the Life of a Patient Service Representative

• Provide services and support for the following areas:
  
  
  
  • Understands, promotes and demonstrates the Solis Way
  
  
  • Greet patients in a professional and friendly manner;
  
  
  • Completely and accurately register patients including: input of demographic and insurance information into our RIS (Radiology Information System) and verifying accuracy of existing information;
  
  
  • Explain forms to patients and assist with form completion, via paper or tablet, as necessary;
  
  
  • Process necessary paperwork by scanning documents that need to be linked to the patient’s medical record and maintaining confidentiality;
  
  
  • Responsible for collecting patient payments which can include explaining benefits given from insurance verification when necessary;
  
  
  • Prepare paperwork for future appointments incorporating additional paperwork needed for specific exams or payors as necessary;
  
  
  • Ensure all diagnostic tests have required orders, request as needed and follow-up on outstanding requests
  
  
  • Schedule and reschedule patients as necessary;
  
  
  • Generate daily invoice journal at the end of each day and reconcile payments using Daily Reconciliation Report;
  
  
  • Participate in front office training to stay abreast of front office policy and procedures
  
  
  
  

Why Solis Mammography

• A Great Place to Work for the fourth year in a row!


• Offer competitive benefits such as Medical, Dental, Vision, 401k, PTO, Paid Holidays, Backup Child/Adult Care as well as other unique benefits.