Patient Service Representative

Patient First; Colonial Heights (VA); Hybrid; USD 26,000 - 29,000; Part time

Benefits offered by this job

Discounted Medical treatment

401(k) Retirement Plan

Paid Annual Leave

Overtime Pay

Holiday bonus

Recruitment bonus

Job summary

Patient First in Colonial Heights, VA is seeking a part-time Patient Service Representative to support front-desk operations and patient flow. You will assist patients with kiosks, guide them to registration, and handle billing questions with care and accuracy.

The role emphasizes friendly, efficient service, accurate data entry in the EMR system, and collaboration with clinical staff. Flexible scheduling may be required to cover center operations.

Qualifications

• Must be 18 years or older and have clerical experience.
• Excellent typing, verbal and written communication skills.
• Ability to sit, stand, and walk for extended periods; lift up to 25 lb.

Responsibilities

• Assist patients using the kiosk prior to registration.
• Escort patients to treatment area for registration and evaluation.
• Explain billing policies and process payments; issue receipts.
• Register patients accurately with friendly service.
• Answer calls and distribute messages; maintain front office area.

Skills

Customer service

Clerical skills

Typing

Excellent communication

Education

High school diploma or equivalent

Tools

EMR System

Job description

## Patient Service RepresentativeApply: Colonial Heights, VA: Virginia: Part time: Posted Yesterday: R20262361The responsibilities of this job include, but are not limited to, the following:* Assisting patients using the kiosk prior to registration.* Escorting patients in need of emergency assistance directly to the treatment area to be registered and evaluated.* Respectfully handling Physician and Nurse requests in a timely manner.* Communicating information about Patient First’s billing policies, including insurable and non-insurable charges, as needed.* Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness.* Verifying all patient demographic, health, pharmacy, and insurance information.* Thoroughly answering billing and insurance questions and providing itemized billing statements as requested.* Referring billing questions to the appropriate parties as needed.* Collecting money and issuing receipts for a patient’s visit, diagnostic studies, and supplies as prompted by the electronic medical record system.* Discharging the patient and processing incurred charges.* Completing all cash management duties to include counting and accounting for money collected at the end of the shift.* Receiving, sending, and distributing correspondence as directed.* Filing and scanning medical documents and office forms as directed.* Completing assigned checklists and Policy Manager tasks within the assigned shift.* Answering all incoming calls and distributing messages in a timely manner.* Assisting with other assignments as directed.* Demonstrating an efficient understanding of the electronic medical record system.* Receiving, moving, and stocking ordered supplies.* Cleaning the front office work area and other maintenance assignments as directed.* Verifying daily reports are run at the end of the day.* Attending staff meetings as directed.* Being available to assist as needed (breaks and mealtimes may be interrupted at any time to provide necessary patient care or to maintain center operations).* Operating, using, and maintaining medical and office equipment as trained.* Participating in maintenance assignments when necessary and as directed.* Providing positive, warm, and friendly service in all interactions.* Completing other duties as directedMinimum education and professional requirements include, but are not limited to, the following:* Must be 18 years of age or older.* Basic typing skills.* Minimum one year of clerical experience preferred.* High school graduate or equivalent.* Ability to sit, stand, and walk for up to 7 hours at a time.* Ability to lift up to 25 pounds.* Excellent visual, verbal, written, and typed communication skills.* Ability to prioritize and multitask.* Willing to work at any center due to a staffing issue, center emergency, or a reduction of work.Salary Range: $18.75 - $21.25, depending on experience.**Benefits and Other Compensation:**• Discounted Medical treatment at any Patient First location (employees only)• 401(k) Retirement Plan (with employer match, for employees who qualify)• Paid Annual Leave, Overtime Pay, Double time compensation for all holidays worked• Bonuses include: - Recruitment bonus - Patient Care Performance bonus (center employees only) - Weekend bonus (center employees only)