Patient Service Representative

Patient First; Maryland; Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health, Dental & Vision

Disability & Life Insurance

401(k) with match

Paid time off

Overtime & Holiday pay

Discounted care

Recruitment bonus

Performance bonus

Weekend bonus

Job summary

Patient First in Capitol Heights, MD is hiring a Patient Service Representative to greet and assist patients, register them accurately, and coordinate billing queries. The role emphasizes compassionate customer service, data accuracy, and efficient front-desk operations in a busy health care setting.

The position requires basic clerical experience, good typing and communication skills, and the ability to multitask while assisting patients through the kiosk and front-office tasks.

Qualifications

• Must be 18 years of age or older.
• Basic typing skills.
• Minimum one year of clerical experience preferred.
• High school graduate or equivalent.
• Ability to sit, stand, and walk for up to 7 hours at a time.
• Ability to lift up to 25 pounds.
• Excellent verbal, written, and typed communication skills.
• Ability to prioritize and multitask.
• Willing to work at any center due to a staffing issue.

Responsibilities

• Assist patients using the kiosk prior to registration.
• Escort patients to the treatment area for registration and evaluation.
• Communicate billing policies to patients as needed.
• Register patients accurately with excellent customer service.
• Verify patient demographics, health, pharmacy, and insurance information.
• Handle cash management and provide receipts.
• Discharge patients and process incurred charges.
• Answer incoming calls and distribute messages promptly.
• Maintain front office area and stocking supplies.
• Attend staff meetings and support center operations.

Skills

Clerical experience

Typing skills

Customer service

Communication skills

Multitasking

Education

High school graduate or equivalent

Job description

## Patient Service RepresentativeApply: Capitol Heights, MD: Maryland: Full time: Posted Today: R20262474The responsibilities of this job include, but are not limited to, the following:* Assisting patients using the kiosk prior to registration.* Escorting patients in need of emergency assistance directly to the treatment area to be registered and evaluated.* Respectfully handling Physician and Nurse requests in a timely manner.* Communicating information about Patient First’s billing policies, including insurable and non-insurable charges, as needed.* Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness.* Verifying all patient demographic, health, pharmacy, and insurance information.* Thoroughly answering billing and insurance questions and providing itemized billing statements as requested.* Referring billing questions to the appropriate parties as needed.* Collecting money and issuing receipts for a patient’s visit, diagnostic studies, and supplies as prompted by the electronic medical record system.* Discharging the patient and processing incurred charges.* Completing all cash management duties to include counting and accounting for money collected at the end of the shift.* Receiving, sending, and distributing correspondence as directed.* Filing and scanning medical documents and office forms as directed.* Completing assigned checklists and Policy Manager tasks within the assigned shift.* Answering all incoming calls and distributing messages in a timely manner.* Assisting with other assignments as directed.* Demonstrating an efficient understanding of the electronic medical record system.* Receiving, moving, and stocking ordered supplies.* Cleaning the front office work area and other maintenance assignments as directed.* Verifying daily reports are run at the end of the day.* Attending staff meetings as directed.* Being available to assist as needed (breaks and mealtimes may be interrupted at any time to provide necessary patient care or to maintain center operations).* Operating, using, and maintaining medical and office equipment as trained.* Participating in maintenance assignments when necessary and as directed.* Providing positive, warm, and friendly service in all interactions.* Completing other duties as directedMinimum education and professional requirements include, but are not limited to, the following:* Must be 18 years of age or older.* Basic typing skills.* Minimum one year of clerical experience preferred.* High school graduate or equivalent.* Ability to sit, stand, and walk for up to 7 hours at a time.* Ability to lift up to 25 pounds.* Excellent visual, verbal, written, and typed communication skills.* Ability to prioritize and multitask.* Willing to work at any center due to a staffing issue, center emergency, or a reduction of work.Salary Range: $20.00 - $23.00, depending on experience.**Benefits and Other Compensation:**• Health, Dental and Vision insurance for employees and dependents• Disability, Life and Long Term care insurance• Employee Assistance Program, Flexible Spending accounts, 401(k) Retirement Plan (with employer match)• Paid Annual Leave, Volunteer Time Off Pay, Bereavement Leave, Emergency Leave Bank• Overtime Pay, Holiday Pay, Double time compensation for all holidays worked• Discounted medical treatment at any Patient First location for employees and immediate family• Bonuses include: - Recruitment bonus - Patient Care Performance bonus (center employees only) - Weekend bonus (center employees only)