Patient Service Representative

US Military Treatment Facilities under DHA; California; On-site; USD 42,000 - 52,000; Full time

Job summary

US Military Treatment Facilities under DHA at Naval Hospital Camp Pendleton in California is seeking a qualified candidate for a health-support role. A recruitment or relocation incentive may be authorized. Salary negotiation may be available for those new to Federal service.

Non-Federal work experience may be creditable for leave purposes. Eligibility is limited to US Citizens. To qualify, you must meet education and/or experience requirements.

Qualifications

• Experience assisting staff, patients, visitors, and customers with health-related problems and questions.
• Ability to use automated systems to generate reports and analysis.
• Experience receiving and reviewing inquiries and/or complaints regarding health-related issues.

Responsibilities

• Assist staff and patients with health-related questions and concerns in person or via channels.
• Handle inquiries and complaints and route to appropriate staff when needed.

Skills

Customer service

Health context

Communication

Education

Four years of education above high school

Tools

Automated reporting systems

Job description

About the Position:

This position is located at Naval Hospital Camp Pendleton in California. A recruitment or relocation incentive may be authorized. Salary negotiation may be available for those candidates who are new to Federal service. Non-Federal work experience may be creditable for leave purposes.

This is a Direct Hire Solicitation.

Who May Apply: US Citizens

In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Specialized Experience:

One year of specialized experience which includes assisting staff, patients, visitors, and customers with health-related problems, questions, and/or concerns, utilizing automated systems to generate reports and analysis, and receiving and reviewing incoming/outgoing issues, inquiries, and/or complaints correspondence. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-04).

OR

Education:

Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university.

OR

Combination of Education and Experience:

A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60. Add the two percentages.