PATIENT RELATIONS SPECIALIST

US Military Treatment Facilities under DHA; California; On-site; USD 70,000 - 90,000; Full time

Job summary

Naval Hospital Camp Pendleton in California seeks a qualified professional for a Direct Hire solicitation. The role focuses on handling patient inquiries, data reporting, and supporting customer service training within a military medical facility.

Applicants may qualify via specialized experience or education (Ph.D or 3 years of graduate study in Healthcare Administration, Public Health, or Communications).

Qualifications

• One year of specialized experience including investigating patient inquiries or complaints and compiling data for reports.
• Assisting with customer service training within a medical facility.
• Education options include Ph.D or 3 years of progressively higher level graduate education in Healthcare Administration, Public Health, or Communications.

Skills

Investigating patient inquiries or

Customer service data reports

Training support in healthcare

Education

Ph.D or equivalent doctoral degree

3 years of graduate education

Job description

About the Position: This position is located at Naval Hospital Camp Pendleton

This is a Direct Hire Solicitation Who May Apply: US Citizens

In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Specialized Experience: One year of specialized experience which includes investigating patient inquiries or complaints, compiling customer service data for use in reports, and assisting with conducting customer service training within a medical facility. This definition of specialized experience is typical of work performed at the second lower grade/level position in the federal service (GS-09).

OR

Education: Ph.D or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as: Healthcare Administration, Business Administration, Public Health, or Communications.

OR

Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) beyond the second year (total graduate semester hours minus 36) by 18. Add the two percentages.