Patient Service Representative

Us Oncology Inc; Arlington Heights (IL); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

PTO

Points Program

Job summary

Illinois Cancer Specialists in Arlington Heights, IL, is seeking a Patient Service Representative for a full-time, Monday–Friday role. The position offers an hourly range of $20–$24 and requires a friendly, empathetic approach to patient interactions and strong customer service skills in a medical setting.

You will verify insurance and eligibility, schedule appointments (including infusion room visits), enter orders, and coordinate with nurses and physicians.

Qualifications

• High School Diploma or equivalent required.
• Minimum 1 year medical office experience highly desired.
• Must maintain confidentiality and HIPAA compliance.
• Ability to multitask in a fast-paced environment.
• Proficient in medical terminology and EMR systems.
• Oncology experience is a plus.
• Proficient with Windows and MS Office tools.
• Willing to complete required e-learning within 90 days.

Responsibilities

• Establish good communication with departments, staff, physicians, and patients to resolve requests.
• Ensure insurance, demographic, and eligibility data are correctly entered in the system.
• Schedule return appointments, including infusion room visits.
• Enter orders as directed by MD.
• Submit electronic pre-authorization requests and referrals.
• Schedule treatments as directed by supervisor.
• Provide patients with appointment details, directions, and instructions; coordinate with nurses and P.A.
• Provide coverage for coworkers during lunch, vacations, and illness.
• Deliver excellent patient service with compassion and empathy.
• Monitor and index faxes, scan documents, and send faxes as ordered.
• Perform other duties as assigned.

Skills

Customer service

Empathy

Multitasking

HIPAA compliance

Medical terminology

Microsoft Office

Electronic Medical Records

Education

High School Diploma or equivalent

Tools

Electronic Medical Records (EMR)

Microsoft Outlook

Microsoft Office

Excel

Job description

Overview

Patient Service Representative

Full-Time

Monday-Friday

Hourly Range: $20-$24

Benefits Include Medical, Dental, Vision, 401k, PTO, Points Program.

Arlington Heights, IL

Working under general supervision, performs general medical office functions including but not limited to communicating with patients in a friendly and courteous manner. Excellent customer service and empathy is a must.

Responsibilities

• Establish good communication with other departments, team members, other physician offices, hospitals, or patients in response to requests for information, follow up, or problem solving as needed.
• Ensures all insurance, demographic and eligibility information is in the system.
• Schedules return appointments for patients including for the infusion room
• Order entry as ordered by MD.
• Submits electronic tasks for pre-authorization of services and/or referrals.
• Schedules new treatments as directed by supervisor.
• Provides patients with appointment details such as time, location, directions, and instructions. Maintains and updates physician schedules ensuring patients are scheduled property. Works in conjunction with the nurses/P.A to accommodate scheduling requests.
• Provides coverage for other coworkers for lunches vacation and illness.
• Provides excellent customer service to patients and families. Demonstrates compassion and empathy.
• Monitors the receipt and indexing of faxes received, scans documents as needed. Sends faxes as ordered.
• Other duties as assigned or requested.

Qualifications

• High School Diploma or equivalent required. Minimum 1year medical office experience highly desired.
• Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
• Must successfully complete required e-learning courses within 90 days of occupying position.
• Ability to handle and prioritize work in a fast-paced environment and be able to multitask.
• Proficient in medical terminology.
• Previous knowledge of Electronic Medical Records required
• Previous Oncology experience highly desired.
• Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) highly desired.
• Adaptability: Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities; demonstrates flexibility.
• Commits to Quality: Emphasizes the need to deliver quality products and/or services to patients, families as well as physicians and other staff members.

About Illinois Cancer Specialists

Illinois Cancer Specialists (ICS) is dedicated to providing convenient, compassionate leading-edge cancer care to patients in Chicago and the surrounding areas. With more than 30 years in practice and over 400 years of combined physician experience, IC is changing the forefront of patient care. Our dedicated and highly-skilled physicians and staff, who specialize in caring for patients with cancer and blood disorders, provide unparalleled access to the most innovative, advanced therapies and latest technologies throughout Chicago and the surrounding areas. With more than 20 board certified physicians, IC offers convenient, compassionate care in ten locations. For more information about Illinois Cancer Specialists visit www.illinoiscancerspecialists.com.

Illinois Cancer Specialists is united in healing with The US Oncology Network, one of the nation’s largest networks of integrated, community-based oncology practices dedicated to advancing high-quality, evidence-based cancer care. As an affiliate of The US Oncology Network, IC is united with more than 1,000 physicians nationwide. Illinois Cancer Specialists participates in clinical trials through US Oncology Research, which has played a role in approximately 60 FDA-approved cancer therapies, nearly one-third of all cancer therapies approved by the FDA to date. For more information, visit www.usoncology.com.