Patient Service Representative

The US Oncology Network; Arlington Heights (IL); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Perks program

Job summary

Illinois Cancer Specialists is hiring a Patient Service Representative in Arlington Heights, IL. The role is full-time, Mon-Fri, with an hourly range of $20-$24.

You will perform general medical office tasks, communicate with patients empathetically, and support insurance and scheduling processes. Strong customer service, HIPAA compliance, and familiarity with Electronic Medical Records are highly valued; oncology office experience is a plus.

Qualifications

• High School Diploma or equivalent required; 1 year medical office experience is highly desired.
• Maintains confidentiality per HIPAA guidelines/regulations.
• Completes required e-learning courses within 90 days of hire.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Establish good communication with departments, staff, physician offices, hospitals or patients for information requests and problem solving.
• Ensure insurance, demographics and eligibility data are in the system.
• Schedule return appointments for patients, including infusion room visits.
• Enter orders as directed by the MD.
• Submit electronic tasks for pre-authorization and/or referrals.
• Schedule new treatments as directed by supervisor.
• Provide patients with appointment details (time, location, directions, instructions) and coordinate with nurses for scheduling needs.
• Provide coverage for coworkers during lunches, vacations and illness.
• Deliver excellent customer service with compassion and empathy.
• Monitor, index and route faxes; scan documents as needed; send faxes as ordered.
• Perform other duties as assigned.

Skills

Customer service

Medical terminology

EMR familiarity

Oncology experience

Education

High School Diploma or equivalent

Tools

Microsoft Office

Outlook

Excel

Job description

Overview

Patient Service Representative
Full-Time
Monday-Friday
Hourly Range: $20-$24
Benefits Include Medical, Dental, Vision, 401k, and perks program.
Arlington Heights, IL
Working under general supervision, performs general medical office functions including but not limited to communicating with patients in a friendly and courteous manner. Excellent customer service and empathy is a must.

Responsibilities

• Establish good communication with other departments, team members, other physician offices, hospitals, or patients in response to requests for information, follow up, or problem solving as needed.
• Ensures all insurance, demographic and eligibility information is in the system.
• Schedules return appointments for patients including for the infusion room
• Order entry as ordered by MD.
• Submits electronic tasks for pre-authorization of services and/or referrals.
• Schedules new treatments as directed by supervisor.
• Provides patients with appointment details such as time, location, directions, and instructions. Maintains and updates physician schedules ensuring patients are scheduled property. Works in conjunction with the nurses/P.A to accommodate scheduling requests.
• Provides coverage for other coworkers for lunches vacation and illness.
• Provides excellent customer service to patients and families. Demonstrates compassion and empathy.
• Monitors the receipt and indexing of faxes received, scans documents as needed. Sends faxes as ordered.
• Other duties as assigned or requested.

Qualifications

• High School Diploma or equivalent required. Minimum 1year medical office experience highly desired.
• Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
• Must successfully complete required e-learning courses within 90 days of occupying position.
• Ability to handle and prioritize work in a fast-paced environment and be able to multitask.

Competencies Needed

• Proficient in medical terminology.
• Previous knowledge of Electronic Medical Records required
• Previous Oncology experience highly desired.
• Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) highly desired.
• Adaptability: Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities; demonstrates flexibility.
• Commits to Quality: Emphasizes the need to deliver quality products and/or services to patients, families as well as physicians and other staff members.

About Illinois Cancer Specialists

Illinois Cancer Specialists (ICS) is dedicated to providing convenient, compassionate leading-edge cancer
care to patients in Chicago and the surrounding areas. With more than 30 years in practice and over 400
years of combined physician experience, ICs is changing the forefront of patient care. Our dedicated and
highly-skilled physicians and staff, who specialize in caring for patients with cancer and blood disorders,
provide unparalleled access to the most innovative, advanced therapies and latest technologies
throughout Chicago and the surrounding areas. With more than 20 board certified physicians, ICs offers
convenient, compassionate care in ten locations. For more information about Illinois Cancer Specialists
visit www.illinoiscancerspecialists.com.
Illinois Cancer Specialists is united in healing with The US Oncology Network, one of the nation’s largest
networks of integrated, community-based oncology practices dedicated to advancing high-quality,
evidence-based cancer care. As an affiliate of The US Oncology Network, ICs is united with more than
1,000 physicians nationwide. Illinois Cancer Specialists participates in clinical trials through US Oncology
Research, which has played a role in approximately 60 FDA-approved cancer therapies, nearly one-third
of all cancer therapies approved by the FDA to date. For more information, visit www.usoncology.com.