Patient Service Rep - Waterville Express Care (Per-diem)

MaineGeneral Health System; Waterville (ME); On-site; USD 27,000 - 48,000; Full time

Job summary

MaineGeneral Health seeks a Patient Services Representative in Waterville, ME to be the frontline advocate for patients, families, and providers. You will handle scheduling, insurance verification, and patient registration while coordinating with clinicians and staff to ensure smooth, compassionate service.

Ideal candidates bring customer service experience across healthcare, retail, or education, and thrive in a fast-paced, community-focused environment with strong computer skills and attention

Qualifications

• Experience in customer service is preferred.
• Ability to schedule appointments and manage patient information.
• Comfort with verifying insurance benefits and collecting payments.

Responsibilities

• Greets patients, answers phones, and performs clerical duties to support clinical departments.
• Schedules appointment times using computerized scheduling programs.
• Verifies insurance benefits and may obtain precertification/authorization as necessary, handling payments and referring to financial counselors as needed.
• Ensures demographics, billing, and clinical information are accurately entered in the registration system.

Skills

Customer service

Clerical duties

Phone handling

Computer proficiency

Multitasking

Job description

Job Description Summary:

MaineGeneral Health Patient Services Representatives (PSRs) are the pillars of our practices. Each PSR acts as a patient advocate, access specialist and service coordinator. Ensuring the needs of our patients, family members, medical personal and administrative staff are met. You develop strong and sometimes lifelong relationships with individuals in your community; providing care and support in some of the most significant times of their lives.

What makes a great PSR? Would YOU make a great PSR?
Do you have an innate sense of empathy? Experience in customer service? A talented PSR can come from a variety of previous experiences; from medical office, to teaching, to retail, and direct patient care and many other roles.
MaineGeneral Health PSRs often work in a variety of roles and responsibilities. Your day will never be boring! You will schedule appointments, collect insurance information, maintain patient records and facilitate communication, often acting as a liaison between different health care providers such as the doctor and the lab. Acting in this capacity requires a wide range of skills, including computer proficiency, multitasking, and the ability to work independently.

Opportunities
As a MaineGeneral PSR, you have ample opportunities to grow your skills, work in different specialties and advance your career. We are constantly expanding our services with new locations and special services to support our community.

Job Description:

Greets patients, answers phones, and performs clerical duties as needed to support clinical departments.

Schedules appointment times using computerized scheduling programs.

Verifies insurance benefits and may obtain precertification/authorization as necessary. Determines and accepts required payments, including co-pays and deductibles, and/or refers to financial counselors for follow-up.

Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.

Compensation Information:

$19.50 - $35.18

The hourly pay range shown represents the base pay range for this position. Individual pay is determined based on factors such as experience, qualifications, skills, and market considerations. In addition to base pay, eligible team members may earn additional compensation through shift, weekend, holiday, on-call, and other applicable differentials. We are proud to offer a competitive total rewards package designed to recognize our caregivers and support them in delivering exceptional care to the communities we serve.

Scheduled Weekly Hours:

0

Job Exempt:

No

Benefits:

Supporting all aspects of our employees' wellness - physical, emotional and financial - is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.

Physical Wellness:

We offer wellness programs and resources to provide employees access to resources for a healthy lifestyle.

Emotional Wellness:

When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.

Financial Wellness:

• Access the wages you've already earned before payday with Payactiv, giving you greater flexibility over your finances.
• We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan.

Career Mobility:

Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource - they're how we grow our business and care for our community.

Equal Opportunity Employer M/F/Vet/Disability Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at [phone] .