Patient Services Representative - Surgery & ENT, Per Diem

MaineGeneral Medical Center; Augusta (ME); On-site; USD 26,000 - 48,000; Full time

Benefits offered by this job

Payactiv access

403(b) company matching

Wellness program

Job summary

MaineGeneral Health is seeking Patient Service Reps (PSRs) to act as patient advocates, access specialists and service coordinators across our network. You will build strong relationships with patients, families and staff while enabling smooth care in our community.

The PSR role includes scheduling appointments, collecting insurance information, maintaining patient records and facilitating communication between doctors and labs.

Qualifications

• Experience in customer service.
• Empathy and strong communication skills.

Responsibilities

• Schedule appointments and coordinate care.
• Collect insurance information and maintain patient records.
• Facilitate communication between physicians, labs and other care team members.
• Liaise between patients, families and clinical staff.

Job description

Job Description Summary: MaineGeneral Health Patient Service Reps are the pillar of our practices. Each PSR acts as a patient advocate, access specialist and service coordinator. Ensuring the needs of our patients, family members, medical personnel and administrative staff are met. You develop strong and sometimes lifelong relationships with individuals in your community; providing care and support in some of the most significant times of their lives. Job Description: What makes a great PSR? Would YOU make a great PSR? Do you have an innate sense of empathy? Experience in customer service? A talented PSR can come from a variety of previous experiences; from medical office, to teaching, to retail, and direct patient care and many other roles. MaineGeneral Health PSRs often have variety of roles and responsibilities. Your day will never be boring! You will schedule appointments, collect insurance information, maintain patient records and facilitate communication, often acting as a liaison between different health care providers such as the doctor and the lab. Acting in this capacity requires a wide range of skills, including computer proficiency, multitasking, and the ability to work independently.

Opportunities As a MaineGeneral PSR, you have ample opportunities to grow your skills, work in different specialties and advance your career. We are constantly expanding our services with new locations and special services to support our community.

Compensation Information: $19.50 - $35.18 The hourly pay range shown represents the base pay range for this position. Individual pay is determined based on factors such as experience, qualifications, skills, and market considerations. In addition to base pay, eligible team members may earn additional compensation through shift, weekend, holiday, on-call, and other applicable differentials. We are proud to offer a competitive total rewards package designed to recognize our caregivers and support them in delivering exceptional care to the communities we serve.

Scheduled Weekly Hours: 0

Job Exempt: No

Benefits: Supporting all aspects of our employees’ wellness – physical, emotional and financial – is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of our life and plan for the future.

• Physical Wellness: We offer wellness programs and resources to provide employees access to resources for a healthy lifestyle.
• Emotional Wellness: When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.
• Financial Wellness: Access the wages you’ve already earned before payday with Payactiv, giving you greater flexibility over your finances. We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan.
• Career Mobility: Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource – they’re how we grow our business and care for our community.

Equal Opportunity Employer M/F/Vet/Disability Assistive technologies are available.

Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at [phone] .

MaineGeneral participates in E-Verify.

Click the links below to view more information regarding E-Verify: Employee Rights E-Verify Participation Equal Opportunity Employer M/F/Vet/Disability: In furtherance of MaineGeneral's policy regarding Equal Employment Opportunity, MaineGeneral has developed a written Aff

Affirmative Action Plan for Veterans and Individuals with Disabilities is available for inspection by any employee or candidate for employment upon request, during normal business hours, in the Human Resources Department.

Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at [phone] .

EEO is Law