Patient Services Representative - Thayer Internal Medicine, Per Diem

MaineGeneral Health System; Waterville (ME); On-site; USD 27,000 - 48,000; Full time

Benefits offered by this job

403(b) matching

401(a) retirement plan

Employee Assistance Program

Payactiv wage access

Job summary

MaineGeneral Health is seeking Patient Services Representatives to serve as patient advocates, access specialists, and service coordinators within our practices. You will greet patients, schedule appointments, verify insurance, enter data, and act as a liaison between patients and providers, delivering compassionate care and efficient service.

Proficiency with Microsoft Office and the ability to learn new systems, plus strong communication and multitasking skills, are essential.

Qualifications

• Proficiency with Microsoft Office and the ability to learn new systems.
• Strong problem-solving, communication, and multitasking skills.
• Flexibility, attention to detail, and ability to prioritize effectively.

Responsibilities

• Greet patients, answer phones, and provide clerical support.
• Schedule appointments using computerized systems.
• Verify insurance benefits and obtain authorizations.
• Process payments or refer patients to financial counselors.
• Accurately enter demographic, billing, and clinical data.

Skills

Communication skills

Multitasking

Problem-solving

Attention to detail

Tools

Microsoft Office

Job description

Job Description Summary:

MaineGeneral Health Patient Services Representatives (PSRs) are essential to our practices, acting as patient advocates, access specialists, and service coordinators. In this role, you’ll build meaningful connections with your community, providing care and support during significant moments in their lives.

Job Description:

The Opportunity:

What makes a great PSR? Could it be you?

If you have a passion for exceptional customer service and a natural sense of empathy, we’d love to meet you. While medical office experience is preferred, we welcome candidates from diverse backgrounds, including retail, teaching, and direct patient care. If you bring the skills and dedication, we’ll support your success.

PSRs have a dynamic day-to-day, scheduling appointments, verifying insurance, maintaining records, and acting as a liaison between patients and healthcare providers. This role requires multitasking, computer proficiency, and the ability to work independently.

The Work:

• Greet patients, answer phones, and provide clerical support.

• Schedule appointments using computerized systems.

• Verify insurance benefits and obtain authorizations.

• Process payments or refer patients to financial counselors.

• Accurately enter demographic, billing, and clinical data.

You Have:

• A passion for delivering phenomenal customer service.

• Proficiency with Microsoft Office and the ability to learn new systems.

• Strong problem-solving, communication, and multitasking skills.

• Flexibility, attention to detail, and the ability to prioritize effectively.

Compensation Information:

$19.50 - $35.18

The hourly pay range shown represents the base pay range for this position. Individual pay is determined based on factors such as experience, qualifications, skills, and market considerations. In addition to base pay, eligible team members may earn additional compensation through shift, weekend, holiday, on-call, and other applicable differentials. We are proud to offer a competitive total rewards package designed to recognize our caregivers and support them in delivering exceptional care to the communities we serve.

Scheduled Weekly Hours:

0

Job Exempt:

No

Benefits:

Supporting all aspects of our employees’ wellness – physical, emotional and financial – is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.

Physical Wellness:

We offer wellness programs and resources to provide employees access to resources for a healthy lifestyle.

Emotional Wellness:

When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.

Financial Wellness:

• Access the wages you’ve already earned before payday with Payactiv, giving you greater flexibility over your finances.
• We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan.

Career Mobility:

Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource – they’re how we grow our business and care for our community.

Equal Opportunity Employer M/F/Vet/Disability Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at [phone] .