Patient Service Rep PRN - Amber

Akron Children's Hospital; Canton (OH); In loco; USD 21.000 - 30.000; Tempo pieno

Descrizione del lavoro

Akron Children's is seeking a Patient Service Representative to provide front-desk patient services, scheduling, and billing support in a busy hospital setting.

The role involves greeting patients, collecting co-pays, and coordinating visits and tests while ensuring HIPAA compliance and professional communication with families and staff.

Competenze

• High school diploma or equivalent required.
• Experience in general office setting preferred.
• Healthcare environment experience preferred.
• Experience with scheduling systems is a plus.
• Knowledge of medical terminology is beneficial.

Mansioni

• Greet and assist patients and families promptly and courteously.
• Handle visit preparation and co-pay collection.
• Schedule patient visits and diagnostic testing.
• Manage third‑party payors and co-pay collection.
• Perform routine clerical duties (faxing, copying, filing, mailings).
• Maintain front desk inventory and coordinate with staff.
• Support smooth office operations by prioritizing tasks.
• Keep the waiting area clean and orderly.
• Provide cross‑coverage for clerical duties as needed.
• Ensure HIPAA compliance in all activities.
• Fulfill other duties as required.

Conoscenze

Interpersonal skills

Organizational skills

Medical terminology

Communication

Multitasking

Basic math

Formazione

High school diploma or equivalent

Strumenti

Microsoft Office (Outlook, Excel, Word)

Scheduling software

Electronic health records basics

Descrizione del lavoro

Summary

The Patient Service Representative provides a comprehensive set of business, financial and appointment-related services including visit preparation, patient arrival and departure functions, payment functions and creating a positive patient experience.

Responsibilities

1. Develops and maintains positive relationships with patients and families by greeting and providing prompt and caring responses to questions, requests, etc.
2. Performs point-of-service activities [visit preparation, co-pay collection, patient tracking, and other duties] as assigned under the direction of the supervisor.
3. Schedules patient visits or other diagnostic testing utilizing hospital procedures and resources.
4. Manages third-party payors and collection of co-pays.
5. Follows through on routine tasks and general office duties, i.e. faxing, copying, filing, mailings, promptly returning phone calls, taking and distributing messages, etc.
6. Responsible for ensuring appropriate front desk inventory is maintained and communicating the need to appropriate staff member.
7. Provide for smooth running of office by setting and revising priorities based on workload and anticipating needs and deadlines.
8. Ensure overall department appearance including the cleanliness of the work area and waiting room as needed.
9. Participates in clerical and administrative cross coverage efforts as needed.
10. Ensure HIPAA compliance is followed.
11. Other duties as required.

Technical Expertise

1. Experience working in a general office setting (clerical or administrative duties in an office setting) is preferred.
2. Experience working in a healthcare environment is preferred.
3. Experience in computerized scheduling system preferred.
4. Knowledge of medical terminology preferred.
5. Excellent interpersonal skills to communicate effectively via telephone or face-to-face with patients, patient families, physicians, and other staff members within the facility.
6. Strong organizational skills with the ability to effectively prioritize multiple tasks. Ability to perform basic math skills to process insurance co-payments.
7. Experience working in -Microsoft Office (Outlook, Excel, Word) or similar software is required.

Education and Experience

1. Education: A high school diploma or equivalent is required.
2. Certification: None.
3. Years of relevant experience: Relevant (clerical or administrative duties in an office setting) experience is preferred.
4. Years of experience supervising: None.

On Call

FTE: 0.001000

Status

Onsite