Patient Service Rep - OBGYN

NorthShore University HealthSystem; Oak Park (IL); On-site; USD 26,000 - 37,000; Full time

Job summary

Endeavor Health in Oak Park, IL is seeking a Patient Service Rep to support pre-registration, registration and revenue cycle processes for inpatient, outpatient and emergency services. The role requires handling demographic data, insurance details and patient communications with a focus on accurate billing and customer service.

Responsibilities include data collection, coding support, and guiding patients through payment options while coordinating with multiple hospital departments.

Qualifications

• High School diploma or GED is required.
• Associates degree in Business Administration/Management preferred.
• At least 2 years of registration, scheduling, patient accounts, cash collections or healthcare customer service experience.
• Knowledge of health insurances, medical terminology and anatomy.
• Strong data entry and keyboarding skills.
• Knowledge of Microsoft Office Suite.
• Bilingual skills.
• Valid driver’s license if off-site location travel may be required.

Responsibilities

• Provide pre-registrations, registrations, order management and charge capture for in-patient, out-patient, ER, urgent care and same-day surgery patients.
• Collect and verify demographic, insurance and clinical data from multiple sources; ensure medical necessity coding supports payment.
• Interact with patients and families to explain hospital revenue cycle processes and payment options.

Skills

Bilingual skills

Strong data entry

Microsoft Office

Customer service in healthcare

Education

High School diploma or GED

Associates Degree in Business Administration/Management (preferred)

Tools

Medical information systems

Job description

Hourly Pay Range:

$18.76 - $27.20 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights:

• Position: Patient Service Rep
• Location: 932 Lake Street, Oak Park
• Full Time: 36 hours
• Hours: Monday thru Friday 8-4, Sat rotation at Elmhurst
• Required Travel: Yes Elmhurst
• This role includes some travel to other locations and requires flexible hours to meet operational needs

What you will do:

• Under general supervision and according to established policies and procedures, responsible for providing in-patient, out-patient, emergency room, immediate care and same day surgery patients with timely and accurate pre-registrations, registrations, order management, charge capture, cash collection functions and medical information systems.
• Collects, analyzes and records demographic, insurance/financial and clinical data from multiple sources and obtains other information and signatures necessary for the above processes. Screens for third-party eligibility and enters medical necessity coding to ensure accurate payment is secured.
• Interacts in a customer-focused manner to ensure the needs of patients and their families are met and that they understand the hospital's revenue cycle expectations, including resolution of personal liabilities through various payment options.

What you will need:

• High School or GED Required
• Associates Degree Business Administration/Management Preferred
• 2 Years of registration, scheduling, patient accounts, cash collections or customer service experience in a healthcare setting
• Manual dexterity to operate various office machines
• Knowledge of health insurances, medical terminology and anatomy
• Strong data entry and keyboarding skills
• Knowledge of Microsoft Office Suite
• Bilingual skills
• A valid driver's license is required if the incumbent is selected to perform related duties at an off site location. If the incumbent uses their personal vehicle, the incumbent must maintain automobile liability coverage as required by law and evidence of such coverage may be requested.

Benefits (For full time or part time positions):

• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best".

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging-each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.