Patient Service Rep - OBGYN

Endeavor-Health; Naperville (IL); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Tuition Reimbursement

Free Parking

Paid Time Off

Retirement with Company Match

Health Savings Account Options

Job summary

Endeavor Health in Naperville is seeking a Patient Service Representative to handle pre-registrations, registrations, and revenue-cycle tasks for diverse patient streams. You will manage data collection, insurance verification, and payment processes while ensuring patient comfort and accuracy.

Ideal candidates bring healthcare front-desk experience, strong data entry, and knowledge of medical terminology, with bilingual abilities preferred.

Qualifications

• High School or GED required.
• Associates degree preferred in Business Administration/Management.
• 2 years of registration, scheduling, patient accounts, cash collections or customer service in healthcare.
• Knowledge of health insurances, medical terminology and anatomy.
• Strong data entry and keyboarding skills.
• Knowledge of Microsoft Office Suite.
• Bilingual skills.
• Valid driver's license if off-site location.

Responsibilities

• Provide pre-registrations and registrations for in-patient, out-patient, ER and same day surgery patients.
• Manage orders, charge capture, cash collection and medical information systems.
• Collect and verify demographic, insurance/financial and clinical data.
• Screen for third-party eligibility and code medical necessity.
• Explain revenue cycle policies and payment options to patients and families.

Skills

High School Diploma/GED

Associate's degree in Business Admin/2

Patient registration

Customer service

Medical terminology

Data entry

Microsoft Office

Bilingual

Driver's license

Insurance knowledge

Medical information systems

Education

High School diploma or GED

Associate's degree in Business Administration/Management

Tools

Medical information systems

Job description

Hourly Pay Range:$18.38 - $26.65 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.Position Highlights:Position: Patient Service RepLocation: 1220 Hobson Road, NapervilleFull Time 36 hoursHours: M-F 8 - 4:30pm. Open as early as 7:30 am and close 6p-7pRequired Travel: Yes PlainfieldThis role includes some travel to other locations and requires flexible hours to meet operational needsWhat you will do:Under general supervision and according to established policies and procedures, responsible for providing in-patient, out-patient, emergency room, immediate care and same day surgery patients with timely and accurate pre-registrations, registrations, order management, charge capture, cash collection functions and medical information systems.Collects, analyzes and records demographic, insurance/financial and clinical data from multiple sources and obtains other information and signatures necessary for the above processes. Screens for third-party eligibility and enters medical necessity coding to ensure accurate payment is secured.Interacts in a customer-focused manner to ensure the needs of patients and their families are met and that they understand the hospital's revenue cycle expectations, including resolution of personal liabilities through various payment options.What you will need:High School or GED RequiredAssociates Degree Business Administration/Management Preferred2 Years of registration, scheduling, patient accounts, cash collections or customer service experience in a healthcare settingManual dexterity to operate various office machinesKnowledge of health insurances, medical terminology and anatomyStrong data entry and keyboarding skillsKnowledge of Microsoft Office SuiteBilingual skillsA valid driver’s license is required if the incumbent is selected to perform related duties at an off site location. If the incumbent uses their personal vehicle, the incumbent must maintain automobile liability coverage as required by law and evidence of such coverage may be requested.Benefits (For full time or part time positions):Career Pathways to Promote Professional Growth and DevelopmentVarious Medical, Dental, Pet and Vision optionsTuition ReimbursementFree ParkingWellness Program Savings PlanHealth Savings Account OptionsRetirement Options with Company MatchPaid Time Off and Holiday PayCommunity Involvement OpportunitiesEndeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to “help everyone in our communities be their best”.Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging—each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together.EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.