Patient Access Rep - Immediate Care

Endeavor-Health; Mount Prospect (IL); On-site; USD 2,617,000 - 3,973,000; Part time

Benefits offered by this job

Free Parking

Tuition Reimbursement

Health benefits

Job summary

Endeavor Health is seeking a Patient Access Representative I to support registration and admissions across multiple sites in Mount Prospect. The role focuses on accurate data capture, benefits verification, and timely information for providers and patients.

The position requires strong computer skills, the ability to navigate several software systems, and a professional, compassionate customer service approach in a fast-paced healthcare environment.

Qualifications

• High school diploma required; college degree preferred.
• Healthcare patient access experience preferred; HIPAA knowledge helpful.
• Proficiency with Windows and multiple software systems.

Responsibilities

• Perform registration and admissions across multiple access services to maximize reimbursement.
• Verify insurance requirements and collect non-covered fees.
• Register outpatients across multiple locations and access areas.
• Maintain accurate patient data and schedule procedures.

Skills

Communication skills

Interpersonal skills

Computer skills

Detail oriented

Independent worker

Education

High school diploma

College degree preferred

Tools

Epic Registration/Scheduling

Job description

Hourly Pay Range:$19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.Position Highlights:Position: Patient Access Representative IILocation: 199 W Rand Rd Mount ProspectPart time: 29 hrsHours: WK1: Tues 6:30a-4:30, Thur, Fri 12-8p, Sat 7:30a-12:30p. WK2: Sun 7:45a-2:45p, Wed 7:45a-4p, Thur, Fri 12-8pTravel: Floating Locations between Buffalo Grove, Schaumburg, and KildeerWhat you will do:Performs complete and accurate registration and/or admission functions across multiple access services areas or sites to provide information to maximize reimbursement, and ensures timely and thorough information to all other providers and users of patient data.Verifies insurance requirements, obtains and understands insurance benefits. Collects non-covered fees.Registers and pre-registers outpatients in more than one clinical and diagnostic location within their primary area of responsibility and multiple access areas outside hiring location.Access areas include but may not be limited to Busse Center, Emergency/Admitting Department, Immediate Care Centers, Laboratory and Cancer Services.Skills: Computer experience in a windows environment required,Ability to functionally navigate multiple computer software systems with accurate keyboard skills following computer security protocols,The interpersonal communication skills necessary to interview and interact with customers and physicians and to project a professional and compassionate concierge style of service to patients, patient families, physician’s and staff in person and on the telephone,Ability to work independently, exercising good judgment, and multi-task in a high stress, fast paced service environment with patients, patient’s family and physician’s,Detail oriented with good analytical problem-solving skills to appropriately register patients and schedule patient procedures,Ability to operate routine office equipment (facsimile, copiers, plate production, scanners, printers),Ability to transact payments at time of service and maintain a cash drawerWhat you will need:Education: High school diploma required.College degree preferred.Minimum 2 years of customer service work experience required,Minimum of 1 year experience in a healthcare patient access department or hospital required,Previous healthcare experience with regulatory compliance requirements, payer requirements, HIPAA privacy and security requirements, and general revenue cycle procedures required,Epic Registration and/or Scheduling experience preferredCertification: Successful on-the-job completion of NCH Patient Access Specialist I competencies required.Benefits:Premium pay for eligible employeesCareer Pathways to Promote Professional Growth and DevelopmentVarious Medical, Dental, and Vision optionsTuition ReimbursementFree ParkingWellness Program Savings PlanHealth Savings Account OptionsRetirement Options with Company MatchPaid Time Off and Holiday PayCommunity Involvement OpportunitiesVisa Sponsorship Available (Nursing and Lab roles)Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to “help everyone in our communities be their best”.Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging—each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together.EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.