Patient Service Rep (Mh)

NKC Health; North Kansas City (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Benefits package

401(k) match

Competitive wages

PTO

Holidays

Education assistance

Day shifts

Job summary

NKC Health Gastroenterology is hiring a Patient Service Representative to support front desk operations, patient registration, scheduling, and billing accuracy. You will handle co-pays, explain charges, and ensure HIPAA-compliant records management.

This role focuses on delivering excellent patient service in a high-volume clinic. We seek candidates with a High School diploma, at least two years in healthcare, strong customer service, and basic office skills; CPT coding experience is a plus.

Qualifications

• High School diploma or GED equivalent.
• Two years of experience in a physician’s office or healthcare setting.
• Customer service skills.
• Basic office skills.
• CPT and diagnosis coding experience is a plus.

Responsibilities

• Performs front office duties with focus on customer service and billing accuracy.
• Verifies patient registration and eligibility.
• Collects co-pays and balances, records payments, and schedules follow-up appointments.
• Coordinates transfer of patient records in a HIPAA-compliant manner.

Skills

Customer service

Billing

HIPAA compliance

Scheduling

Education

High school diploma

Tools

CPT & codes

Job description

Here at NKC Health our mission is to empower hope and healing in every life we touch. Whether you are serving patients at a primary care clinic, specialty clinic, or in a support capacity, every team member works together to complete this mission.

NKC Health Gastroenterology clinic is hiring a Patient Service Representative! If you’re looking for a great opportunity to impact our communities, join our NKC Health team!

Why NKC Health Medical Group?

• Comprehensive Benefits (Medical, Dental, Vision, Life, FSA)
• Employer matched retirement plan
• Competitive wages
• Paid time off for personal/vacation/sick
• Six paid holidays per year
• Educational assistance
• Day shift schedules

What does a Patient Service Representative do?

As a patient service representative, you will perform front office duties, focusing on customer service and billing accuracy and efficiency.

What does a typical day on the job look like?

• Completes patient registration and eligibility verification accurately and in a timely manner.
• Demonstrates positive customer service attitude in person and on the telephone.
• Informs patients of their co-pay/deductible responsibility, collects co-payments and patient balances and records payments accurately. Checks patients out and assists patients with scheduling follow up appointments. Coordinates receipt and transfer of patient medical records in a HIPAA-compliant manner.
• Schedules appointments efficiently to meet provider and patient expectations. Searches for patients using two patient identifiers to reduce errors and to avoid creating duplicate accounts.
• Demonstrates positive customer service attitude in person and on the telephone.
• Demonstrates professionalism by articulating and demonstrating professional behavior, accepting responsibility and accountability for actions, adhering to policies and procedures, demonstrating leadership supporting NKC Health initiatives.

What are the requirements for the job?

• High School diploma or GED equivalent
• Two years of experience in a physician’s office or healthcare setting
• Customer service skills
• Basic office skills
• CPT and diagnosis coding experience is a plus

Our North Star

Here at NKC Health, we believe in care empowered. Our actions are the concrete things we do to differentiate ourselves: we lead with heart, we always move forward, and we connect to more.

NKC Health is an Equal Opportunity Employer and values diversity in our organization. We do not discriminate against any applicant for employment or employee on the basis of race, color, religion, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.