Patient Service Rep - Infectious Diseases

Hawaii Pacific Health; Honolulu (HI); On-site; USD 34,000 - 36,000; Full time

Job summary

Hawaii Pacific Health's Kapiolani Medical Center for Women & Children seeks a Patient Service Representative to ensure warm, friendly, and efficient assistance at our hospital and clinics.

You will interview, register, admit, update and create patient records, process fees, handle cash, and liaison between patients and staff with strong communication skills. Minimum qualifications include a high school diploma and health-care clerical experience.

Qualifications

• High school diploma or equivalent; basic computer skills.
• One year of clerical support experience in a health care setting.
• Basic medical terminology and EPIC experience preferred.

Responsibilities

• Interview, register, admit, update and create patients' medical records.
• Process professional/technical fees and perform cash handling.
• Serve as liaison between patients and staff with excellent communication.

Skills

Customer service

Communication

Clerical skills

Education

High school diploma or equivalent

Tools

EPIC

Job description

Kapi'olani Medical Specialists (KMS) is a specialty physician group dedicated to caring for Hawai'i's women and children through excellence in academics, physician training, medical research and clinical care. The group is comprised of over 100 Specialists, Nurse Practitioners and other staff, covering newborn to women's health services at Kapi'olani Medical Center for Women & Children. KMS operates exclusively for charitable, scientific and educational purposes, offering highly specialized care options at Kapi'olani and building support for these services within Hawai'i as a whole. The group’s specialty areas include: Neurology, Orthopedics, Genetics, Adolescent Medicine, Otolaryngology, Behavioral Health Services, Hematology/Oncology, Neonatology, Pediatric Intensive Care, Family Medicine and the full spectrum of Pediatric Specialties. Its Women's specialists include Breast and General Surgery, Adult Hospitalists and GYN Oncology.

At KMS, the Infectious Diseases department studies diseases through a comprehensive research process including basic science research, clinical trials and bedside care. Our specialized team consists of providers who focus on diagnosing and treating infectious diseases. These physicians provide inpatient consults, working alongside other providers to help diagnose and treat patients.

As a Patient Service Representative, you will help to ensure that our patients and their families receive warm, friendly and considerate assistance at our hospitals and clinics. You will act as a liaison between patients and the professional staff by facilitating clerical and reception responsibilities and assisting in a variety of administrative tasks. These include interviewing, registering, admitting, updating and creating patients’ medical records; performing accurate and timely processing of all professional/technical fees generated by department providers; and performing cash handling and collection. We are looking for someone sensitive and helpful, with excellent communication and customer service skills, ability to work effectively under minimal supervision, and a commitment to creating a healthier Hawai‘i.

• Location: Kapiolani Medical Center for Women & Children
• Work Schedule: Day - 8 Hours
• Work Type: Full Time Regular
• FTE: 1.000000
• Bargaining Unit: Non-Bargaining
• Exempt: No
• Req ID 33465
• Pay Range: 24.83 - 26.14 USD per hour
• Category: Administrative
• Minimum Qualifications: High school or equivalent. Basic computer skills. One (1) year of clerical support experience in a health care setting or related experience.
• Preferred Qualifications: Basic medical terminology. EPIC experience.

EOE/AA/Disabled/Vets

Hawai‘i Pacific Health offers a comprehensive and competitive total rewards package that includes pay and benefits. Rate of pay for selected candidates will be determined by various factors including knowledge, skills, abilities, relevant experience and training, as well as internal peer equity.